Why is My JAMB CAPS Not Opening? - School Contents

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Why is My JAMB CAPS Not Opening?

A few candidates were calling and texting to know why their JAMB CAPS was not opening. They're facing a series of problems including the inability to log in to JAMB CAPS, able to log in but unable to navigate to where JAMB CAPS is, able to log in but unable to access CAPS, confusion between CAPS Admission and JAMB main Admission, etc,.

In fact, two candidates recently visited me not because their CAPS didn't open but because they believed they were not yet offered admission. On logging in to their JAMB profiles, I found they were doing things wrongly. They'd been offered admissions already and never knew that after several daily checkings.

The reason for this and similar other issues with accessing the JAMB CAPS will be addressed in this post.

You Can't Log in Because The Page is Asking For Email You Didn't Use During the JAMB Registration

While making attempt to log in to your JAMB profile, you may be confused when the page asks you to enter your email and the password to the profile. Meanwhile, you're sure you didn't register JAMB with email this year. So, what email is the page asking for?

Well, it's true that all candidates didn't use emails for JAMB registrations this year. Yet, you'd been instructed to create an email, if you didn't have already, and link it to your JAMB profile. If you do that, your linked email and the password that JAMB sent to that email would be used to log in to your profile.

If you don't know how to link your email to your JAMB profile, read "How To Link Email to JAMB Profile to Access CAPS".

You Can't Log to JAMB CAPS at All?

If you had done the above, but are still not able to log in, the suggestions below may be of help.

There were candidates who weren't able to log in to their JAMB CAPS. This set of candidates will obviously say their CAPS was not opening.

Here are the possible reasons you weren't able to log in to the  JAMB CAPS.

  1. You're logging in with the wrong email. To solve this check the email on your JAMB registration or exam slip to be sure of the email used for your UTME/DE registration. Look out for small errors in the spelling of the email on the paper compared to the one you're entering
  2. You're not getting the password correctly. If your email was right but not able to log in still, it could be due to the wrong password. You can reset the password on your laptop or through email. You can as well reset your password through the phone/SMS.
  3. You're visiting the wrong JAMB profile link. Check if you access the correct link for checking CAPS or you are mistaken. Here is the https://portal.jamb.gov.ng/efacility./ and not this http://caps.jamb.gov.ng/ or similar other links.

You Can Log in But Can't Navigate to JAMB CAPS Page

There were candidates who could log in, but on getting to the dashboard, they're lost before being able to click on anything.

After logging in, to navigate to the CAPS page, follow the steps below:

  1. If you're using a laptop or desktop computer, locate the card/link for Check Admission Status and click on that
  2. If you're using a mobile phone, make sure you change your mobile view to desktop view. To do that, click on the three dots at the right corner of your browser, look for the setting option "Desktop View". Check the box to change your mobile view to desktop view. Now, click on the Check Admission Status.
  3. On the next page, there will be two links/buttons to click. Look for the "Access My CAPS" link. Click on that but not the Check Admission Status Link.
  4. Make sure you choose the correct year of the exam before clicking
  5. On the next page, you will see a list of links to your left. Locate the Admission Status Link and click
  6. There you are. You've just navigated your way to the JAMB CAPS.

You Log in But Got Error "You Are Not Eligible to Use this Service"

This error usually happens to candidates who had used their last year or previous year's JAMB profile for this year's admission too.

Nothing is bad in using the old profile for the new admission. However, when you get to where you will choose the year of admission before clicking the Acess My CAPS, you must make sure that you select the current year.

If otherwise, this is the error that will pop up and unless you do things rightly, the error will persist.

You Logged in But Checking the Admission Status says, "Sorry, You have Not been Given Admission Yet...".

In most cases, candidates mix things up about the Checking Admission Status link and Access My CAPS link.

Listen, you have to be careful here.

While the Access My CAPS will take you to the CAPS page as earlier detailed, the Check Admission Status link will check if you've accepted the admission from the CAPS page.

In other words, every candidate will need to use Access My CAPS link until offered admission there and it's accepted. It's after you must have been offered admission on CAPS and accept it that the Check Admission Status Link will be active. If you're using the latter before accepting CAPS admission, it will only be telling you that you'd not been offered even though your admission is waiting on the CAPS.

If offered admission on CAPS and accepted, you can now use the Check Admission Status link. Then, it will now display your admission details with your passport photo.

You Logged In But The Page Shows "Welcome" And Nothing More

It has been observed that very many candidates could log into their CAPS but on the last page all they could see was "welcome". 

There are a few solutions to this as detailed in the "JAMB Profile/CAPS Online Showing "Welcome", Solutions!". There, I suggested checking your CAPS using a computer/laptop instead of a mobile phone/device and setting your mobile phone's browser to the Desktop Site to see other links and activities on your CAPS. 

Best Related Posts

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  1. even after choosing my year of exam, my CAPS IS still saying i am not eligible to use this service

  2. Have open the jamb Caps it's only bringing welcome

    1. Change to desktop mode on your browser, it will work after that

  3. Mine is still showing not eligible and I've been offered admission..
    Please how do I go about it.

    1. Sorry about your situation.

      Use the guide in the post below.


  4. Mine keeps saying that the page is temporarily unavailable, please what do I do?

  5. Pls sir mine is still showing not eligible to use the service

    1. Your doing something wrong. Create a new email and follow the guide in the post below.


  6. Please when is JAMB CAPPS opening again next year

    1. JAMB has opened for this year admission. JAMB CAPS, for next year, will open after obtaining and register JAMB next year.

  7. Mine is saying not eligible to use this service

    1. Sorry. The solution is in the post below.


  8. Sir I clicked on the access caps button but it wouldn't respond even after changing to desktop site, please Sir, what do I do next?

    1. Use another phone or computer to access your CAPS.

    2. It still won't work

      Same case sigh mine

    3. Seek the help of an experienced cafe.

  9. they have offered me admission but when i try to accept it the app goes off please what should i do🥺🙏

  10. ive been offerred admission but cant access my caps

  11. This was very helpful. thank you so much.
    More grease to your elbow. God bless you.

  12. My access cap is not opening after I click on it..it started after I uploaded my waec results what can I do sir ?

  13. Sir please 🥺 my brother mistakenly refresh his jamb CAP after he accepted transfer approval, and his caps is showing his former course now what should he do now?

    1. Once accepted, the refresh and the former course will not matter. He should reaccepted if it's still giving the option.


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