JAMB Shows "You Are Not Eligible to Use this Service" Why? - School Contents

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JAMB Shows "You Are Not Eligible to Use this Service" Why?

JAMB CAPs displayed an error
A few admission seekers had got back to me asking why their CAPS was showing "you are not eligible to use this service"?


You're likely on this page because you, a friend, or a family is facing the same issue. You logged into your JAMB portal and while making attempt to check your JAMB CAPS, perhaps to:


  1. confirm if your O'level results were truly and correctly uploaded,
  2. confirm if you'd been offered admission by JAMB or any school
  3. confirm if you have an open admission offer on the JAMB Marketplace or 
  4. to check if your proposed school has transferred you into another course than you earlier chose.


However, after clicking Access My CAPS, you're greeted with this error message "you are not eligible to use this service".


  1. What is the reason for this complaint?
  2. Do you have to worry?
  3. What can you do to resolve this problem or to stop this error message?


These questions and related ones will be attended to in this post.

What Happened If You See Error "you are not eligible to use this service" in CAPS?

This error, from experience, has been attributed to candidates' carelessness in picking the wrong options while trying to access their CAPS. For example, if you don't pick the corresponding year of admission or you don't enter the correct JAMB registration number. See how to retrieve/recover the JAMB registration number.


As a matter of fact, before accessing your CAPS on the JAMB portal dashboard, there are two pieces of information that must correctly be chosen/entered. There is one drop-down box containing several years of admissions. There is another box, below, to contain the candidate's JAMB registration number.


These two boxes must be filled correctly to avoid seeing the error "you are not eligible to use this service".


Recommended PostHow to Check Admission Status Through SMS

You Might Have Created the JAMB Profile Wrongly

Because JAMB didn't ask candidates to use emails, while obtaining UTME or DE, to start their registration in the recent admission years, most candidates had manually created JAMB profiles on their board portal. 


Did you use this form to create your JAMB profile?

If you had used that method to register your profile, you'd done it all wrong. hence, each time you try to access CAPS, you will be greeted with the error, "You Are Not Eligible to Use this Service".

In order to create your JAMB profile for this year, you must follow the guide in, "How To Link Email to JAMB Profile to Access CAPS".

That post details how to use SMS method to connect your email and your JAMB profile together. It's the email linked to the JAMB profile that you will be using to login into your profile together with the password that JAMB will send to your email after following the guide above.

If you'd made this silly mistake of manual profile creation, at this juncture, kindly create another email and link that to your email. Forget the old wrong profile and continue using the new profile.

In summary what the post linked above detailed was that, using the phone line used to get your JAMB profile code, send email youremail youremail to 55019/66019 (e.g email [email protected] [email protected]). A password will be sent to that linked email. Copy that and use it to log in to the JAMB profile using the email and the password.

How to Bypass the CAPS Error "you are not eligible to use this service"

If that method above won't help still or you're trying to access any old JAMB profile (profile used for old admissions), below is a quick way to check JAMB CAPS and bypass the error in question.

  1. To log into your JAMB CAPS, visit https://portal.jamb.gov.ng/efacility. or check the procedures to access CAPS on a laptop or phone
  2. Locate and Click "Check Admission Status" on the dashboard
  3. On the resulting page, you will be presented with two options; "Access My CAPS" and "Check Admission Status". Here, you only need the "Access my CAPS"
  4. Before clicking, "Access My CAPS", choose the right year of your exams or admission in the first drop-down box. Then, fill in the correct JAMB registration number in the box below.
  5. If the year and the exam number match correctly, there won't be the error, "You are not eligible to use this service". Otherwise, the error will persist.

Conclusion

Going through the guide above that, the issue is not from JAMB, rather from individual candidates trying to use the platform. Once, you do things rightly, you will be able to access your CAPS without the error "You are not eligible to use this service".

Best Related Posts

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  3. Can I Change My O'level Results on JAMB or School Portal?
  4. Will Schools Send Admissions to My Email or Through SMS?
  5. CAPS Doesn't Show O'level Exams Number? Reasons/Solutions

59 comments:

  1. But sir, if i change the year from 2019 to 2020, and (click on Access my Caps).. it doesn't even respond again like i am not even clicking..
    And no time i want to change to FULOKOJA before deadline April 10th.

    ReplyDelete
    Replies
    1. Kindly use a laptop to log in instead of a phone.

      Delete
    2. Sir please I’m having the same issue
      Please help

      Delete
  2. Sir I used the correct year and correct registration number. I can even access the check my admission status. Buh still my caps is still saying not eligible for this service. I used a labtob, phonix browser even desktop mode. Am still having issues sir

    ReplyDelete
    Replies
    1. Send you JAMB email and JAMB profile password to me through:

      https://www.schoolcontents.info/p/feedback.html

      Delete
    2. I'm having the Same issue sir. Should I send mine too?

      Delete
    3. Hello Sir I’m having this same issue

      Delete
    4. Am having thesame issue sir

      Delete
  3. Sir a friend of mine is having this same issue please, can I forward her email and password too?
    Kind regards..

    ReplyDelete
  4. Sir I am also seeing not eligible
    Can I send my details to the email

    ReplyDelete
    Replies
    1. You just need to follow the guide in the post above.

      Delete
  5. I followed the guide above and have tried again but its still not working.i don't know what is happening.
    Pls, I seek attention

    ReplyDelete
    Replies
    1. Send a complaint message to JAMB.

      https://support.jamb.gov.ng/candidate-support/create-general-ticket

      Delete
    2. Sir I'm confused i cant print my jamb admission
      Letter its still showing me not yet given admission and i cant be mobilised by NYSC

      Delete
  6. Sir I also try to access the caps it also showing same as other the only thing I don't know If the caps is for select few because I did my jamb Is 2014 May be am not allow to use it

    ReplyDelete
  7. I'VE INPUTED EVERYTHING CORRECTLY BUT IT STILL KEEPS ON TELLING ME THE SAME THING, HELP OUT PLS.

    ReplyDelete
    Replies
    1. Send a complaint message to JAMB. Use the link below.

      https://support.jamb.gov.ng/candidate-support/create-general-ticket

      Delete
  8. Sir please I've filled in the correct registration number and exam year, it's still telling me I'm not eligible to use the service

    ReplyDelete
    Replies
    1. Send a compliant to JAMB. Use the link below.

      https://support.jamb.gov.ng/candidate-support/create-general-ticket

      Delete
  9. i wrote jamb this year ,did change of course, but when i tried checking my admission status ,it keeps showing not eligible or is it because i haven’t written post utme.

    ReplyDelete
    Replies
    1. The only reason I know is already detailed in the post above.

      Delete
  10. Sir please I have imputed everything correctly but it keeps showing I'm not eligible to use this service please help out sir

    ReplyDelete
    Replies
    1. Kindly send a complaint message to JAMB. Use the link below.

      https://support.jamb.gov.ng/candidate-support/create-general-ticket

      Delete
  11. I'm not able to insert my registration number being locked still showing last year's own because I wrote jamb twice....
    So I wish to upload my neco result for this year's admission

    Pls I need help on that

    ReplyDelete
    Replies
    1. May be you used another phone number to get this year profile code. If that is what happened, follow the guide in the link below.

      https://www.schoolcontents.info/2021/10/how-to-link-email-to-jamb-profile-to.html

      Delete
  12. I put the correct year and registration number but it's still writing same thing

    ReplyDelete
  13. Then, you're using wrong JAMB profile. See the details under that section in the post above.

    ReplyDelete
  14. Thank you sir. I read through and followed the steps and it all worked out. I'm so relieved
    Thank you sir

    ReplyDelete
  15. Sir may God bless you I followed your instructions and I was given a password now I am able to access my caps

    ReplyDelete
  16. Sir...I created my jamb profile manually at first so I wasn't able to access my caps


    Later I sent a sms with a new email to 55019.....is there anything I must do, because it isn't the email I dropped at first for registration??

    ReplyDelete
    Replies
    1. Nobody dropped email during the JAMB registration.

      Delete
  17. Am having an issue of unable to access my email and that has been the email I have been using for a long time and its not wrongly enter so what can I do to resolve this issue and my institute says my profile can't be Acess anymore, pls help me sir on what procedure to take.

    ReplyDelete
    Replies
    1. Which one do you want to enter? JAMB profile or email inbox?

      Delete
  18. Am unable to access my jamb caps it bringing u are not eligible to use this service

    ReplyDelete
  19. Hello sir mine is showing not eligible after sending my gmail to 55019 it shows null
    What do I do

    ReplyDelete
    Replies
    1. Create a new email. Take to to a CBT center and let them manually link it to your JAMB portal for you.

      Delete
  20. Please sir I entered my jupeb school exam number and it's showing me service is no longer available what should I do

    ReplyDelete
  21. Hi I'm having problem also I am seeing not eligible to use this service meanwhile I've tried linking my email with my registration number but it's still not working. I need help. Even when I tried linking it through 55019 instead of approving it, it said wrong format and I did Exactly as I was told. Help me out here

    ReplyDelete
    Replies
    1. Use the service of a trusted and experienced café. Obviously, you're doing something wrongly.

      Delete
  22. I'm having this same issue
    So if I create a new email,can I link it my self to open another jamb profile and will all my details still be intact if I open another jamb profile with the new email

    I've registered for postutme with that former email though

    ReplyDelete
    Replies
    1. I've already covered what you should do in the post above.

      Delete
  23. Sir please am having a very Big problem to access my Cap.
    Please can you help me out

    ReplyDelete
    Replies
    1. I have some suggestions in the post below. Maybe it can help.

      https://www.schoolcontents.info/2021/03/why-is-my-jamb-caps-not-opening.html

      Delete
  24. Boss please I mistakenly used the same phone number and Gmail on 2 different jamb registration and now I'm having the same issues please what most I do?

    ReplyDelete
    Replies
    1. I don't know how to help you with this issue. I'm sorry.

      Delete

Before you comment, read the post and earlier comments very well. I will NOT reply questions already covered. Don't include your email or phone number in the comments.