JAMB Shows "You Are Not Eligible to Use this Service" Why? - SCHOOL CONTENTS

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JAMB Shows "You Are Not Eligible to Use this Service" Why?

JAMB CAPs displayed an error
A few admission seekers had got back to me asking why their CAPS was showing "you are not eligible to use this service"?

You're likely on this page because you, a friend, or family is facing the same issue. You logged into your JAMB portal and while making attempt to check your JAMB CAPS, perhaps to:

  1. confirm if your O'level results were truly and correctly uploaded,
  2. confirm if you'd been offered admission by JAMB or any school
  3. confirm if you have an open admission offer on the JAMB Marketplace or 
  4. to check if your proposed school has transferred you into another course than you earlier chose.

However, after clicking Access My CAPS, you're greeted with this error message "you are not eligible to use this service".

  1. What is the reason for this complaint?
  2. Do you have to worry?
  3. What can you do to resolve this problem or to stop this error message?

These questions and related ones will be attended to in this post.

What Happened If You See Error "you are not eligible to use this service" in CAPS?

This error, from experience, has been attributed to candidates' carelessness in picking the wrong options while trying to access their CAPS. For example, if you don't pick the corresponding year of admission or you don't enter the correct JAMB registration number. See how to retrieve/recover the JAMB registration number.

As a matter of fact, before accessing your CAPS on the JAMB portal dashboard, there two pieces of information that must correctly be chosen/entered. There is one drop-down box containing several years of admissions. There is another box, below, to contain the candidate's JAMB registration number.

These two boxes must be filled correctly to avoid seeing the error "you are not eligible to use this service"

JAMB Recommended Candidates Should Use Correct Codes 

When a candidate in this mess asked the JAMB Twitter handler recently why he was seeing the error, the handler suggested that the candidates should use the correct code and clear the earlier codes, if any.

According to the candidate,

What happens to my caps if I try to access my caps it showing me your not eligible to use this service what should I do pls?

The handler replied as loosely as,

For you to access your CAPS, you must use the correct code.  Clear your code and try again.

Checking this response, it's was clear the handler misunderstood the candidate's problem. Hence, could not recommend it correctly. Or he might mean to say use the correct JAMB registration number. This is because accessing JAMB CAPS doesn't practically require any other code than to log into the portal and follow a few steps correctly.

If using any code works for you, you're lucky. If however, it doesn't, the guide below will help you out of the "you are not eligible to use this service" error.

How to Bypass the CAPS error "you are not eligible to use this service"

Below is a quick way to check JAMB CAPS and bypass the error in question.

  1. To log into your JAMB CAPS, visit https://portal.jamb.gov.ng/efacility. or check the procedures to access CAPS on a laptop or phone
  2. Locate and Click "Check Admission Status" on the dashboard
  3. On the resulting page, you will be presented with two options; "Access My CAPS" and "Check Admission Status". Here, you only need the "Access my CAPS"
  4. Before clicking, "Access My CAPS", choose the right year of your exams or admission in the first drop-down box. Then, fill in the correct JAMB registration number in the box below.
  5. If the year and the exam number match correctly, there won't be the error, "You are not eligible to use this service". Otherwise, the error will persist.


Going through the guide above that, the issue is not from JAMB, rather from individual candidates trying to use the platform. Once, you do things rightly, you will be able to access your CAPS without the error "You are not eligible to use this service".

Best Related Posts

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  2. Can I Upload Results at a Cafe to the JAMB Portal?
  3. Can I Change My O'level Results on JAMB or School Portal?
  4. Will Schools Send Admissions to My Email or Through SMS?
  5. CAPS Doesn't Show O'level Exams Number? Reasons/Solutions


  1. But sir, if i change the year from 2019 to 2020, and (click on Access my Caps).. it doesn't even respond again like i am not even clicking..
    And no time i want to change to FULOKOJA before deadline April 10th.

    1. Kindly use a laptop to log in instead of a phone.

    2. Sir please I’m having the same issue
      Please help

  2. Sir I used the correct year and correct registration number. I can even access the check my admission status. Buh still my caps is still saying not eligible for this service. I used a labtob, phonix browser even desktop mode. Am still having issues sir

    1. Send you JAMB email and JAMB profile password to me through:


    2. I'm having the Same issue sir. Should I send mine too?

    3. Hello Sir I’m having this same issue

    4. Am having thesame issue sir

  3. Sir a friend of mine is having this same issue please, can I forward her email and password too?
    Kind regards..

  4. Sir I am also seeing not eligible
    Can I send my details to the email

    1. You just need to follow the guide in the post above.

  5. I followed the guide above and have tried again but its still not working.i don't know what is happening.
    Pls, I seek attention

    1. Send a complaint message to JAMB.


    2. Sir I'm confused i cant print my jamb admission
      Letter its still showing me not yet given admission and i cant be mobilised by NYSC

  6. Sir I also try to access the caps it also showing same as other the only thing I don't know If the caps is for select few because I did my jamb Is 2014 May be am not allow to use it


    1. Send a complaint message to JAMB. Use the link below.


  8. Sir please I've filled in the correct registration number and exam year, it's still telling me I'm not eligible to use the service

    1. Send a compliant to JAMB. Use the link below.


  9. i wrote jamb this year ,did change of course, but when i tried checking my admission status ,it keeps showing not eligible or is it because i haven’t written post utme.

    1. The only reason I know is already detailed in the post above.


Before you comment, read the post and earlier comments very well. I will NOT reply questions already covered. Don't include your email or phone number in the comments.

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