Easiest Solutions to JAMB "You Are Not Eligible to Use this Service"

JAMB CAPs displayed an error

The JAMB CAPS error "You are not eligible to use this service" typically occurs due to incorrect information entry or an improperly created profile, which can be resolved by ensuring accurate details and properly linking your email to your JAMB profile.

A few admission seekers had got back to me asking why their CAPS was showing "you are not eligible to use this service"?

You're likely on this page because you, a friend, or a family is facing the same issue. You logged into your JAMB portal and while making attempt to check your JAMB CAPS, perhaps to:

1. confirm if your O'level results were truly and correctly uploaded,
2. confirm if you'd been offered admission by JAMB or any school
3. confirm if you have an open admission offer on the JAMB Marketplace or 
4. to check if your proposed school has transferred you into another course than you earlier chose.

However, after clicking Access My CAPS, you're greeted with this error message "you are not eligible to use this service".

1. What is the reason for this complaint?
2. Do you have to worry?
3. What can you do to resolve this problem or stop this error message?

These questions and related ones will be attended to in this post.

Recommended: JAMB CAPS App Error: What Can I Do?

What Happened If You See the Error "you are not eligible to use this service" in CAPS?

This error, from experience, has been attributed to candidates' carelessness in picking the wrong options while trying to access their CAPS. For example, if you don't pick the corresponding year of admission or you don't enter the correct JAMB registration number. See how to retrieve/recover the JAMB registration number.

As a matter of fact, before accessing your CAPS on the JAMB portal dashboard, there are two pieces of information that must correctly be chosen/entered. There is one drop-down box containing several years of admissions. There is another box, below, to contain the candidate's JAMB registration number.

These two boxes must be filled correctly to avoid seeing the error "you are not eligible to use this service".

Recommended Post: How to Check Admission Status Through SMS

You Might Have Created the JAMB Profile Wrongly

Because JAMB didn't ask candidates to use emails, while obtaining UTME or DE, to start their registration in the recent admission years, most candidates had manually created JAMB profiles on their board portal. 

Did you use this form to create your JAMB profile?

If you had used that method to register your profile, you have done it all wrong. hence, each time you try to access CAPS, you will be greeted with the error, "You Are Not Eligible to Use this Service".

In order to create your JAMB profile for this year, you must follow the guide in, "How To Link Email to JAMB Profile to Access CAPS".

Recommended: My O'level Subjects Repeated Twice on JAMB Portal, Why?

That post details how to use the SMS method to connect your email and your JAMB profile together. It's the email linked to the JAMB profile that you will be using to login into your profile together with the password that JAMB will send to your email after following the guide above.

If you've made this silly mistake of manual profile creation, at this juncture, kindly create another email and link that to your email. Forget the old wrong profile and continue using the new profile.

In summary what the post linked above detailed was that, using the phone line used to get your JAMB profile code, send email youremail youremail to 55019 (e.g email [email protected] [email protected]). A password will be sent to that linked email. Copy that and use it to log in to the JAMB profile using the email and the password.

Recommended Post: JAMB Profile/CAPS Online Showing "Welcome", Why? and Solutions

How to Bypass the CAPS Error "You are not eligible to use this service"

If that method above won't help still or you're trying to access any old JAMB profile (profile used for old admissions), below is a quick way to check JAMB CAPS and bypass the error in question.

1. To log into your JAMB CAPS, visit https://efacility.jamb.gov.ng/Login. or check the procedures to access CAPS on a laptop or phone
2. Locate and Click "Check Admission Status" on the dashboard
3. On the resulting page, you will be presented with two options; "Access My CAPS" and "Check Admission Status". Here, you only need the "Access my CAPS"
4. Before clicking, "Access My CAPS", choose the right year of your exams or admission in the first drop-down box. Then, fill in the correct JAMB registration number in the box below.
5. If the year and the exam number match correctly, there won't be the error, "You are not eligible to use this service". Otherwise, the error will persist.

Recommended: Top Solutions to JAMB "Object Reference Not Set" Error

Conclusion

Going through the guide above that, the issue is not from JAMB, but rather from individual candidates trying to use the platform. Once, you do things rightly, you will be able to access your CAPS without the error "You are not eligible to use this service".

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