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This was made known through a Twitte recently sent on the official Twitter handle of the exams and admission body.
Just recently I gave you full lists of mediums you can talk to JAMB in case you have complaints. That post details contact information including the office addresses, phone numbers, emails are more.
With this new update, JAMB is reassuring applicants that the ticket medium I shared then, is still valid and they prefer you to communicate with them through it.
List of Complaints and Issues Candidates Can Lodge with JAMB
- Matriculation List Issue
- UTME/DE REGISTRATION
- Admission
- Biometric Capture and Verification
- BOOKING OF APPOINTMENT
- CAPS
- Change of Course/Institution
- Correction of Data
- General Enquiry/Complaint
- Late Application
- OTP CODE
- Payment
- Unaccredited CBT Center
Accordingly, the official statement stated that,
Candidates need not come to the Board's Headquarters or State Offices to lodge any complaints. All complaints could be conveniently lodged on http://support.jamb.gov.ng. This is a ticketing platform where all complaints are lodged and treated by the Board.
I’m aware JAMB has not been attending to complaints earlier lodged by applicants. JAMB was quick to respond that the earlier complaints are now treated.
All complaints lodged on the ticketing platform are treated promptly. Please do not travel to the Board's headquarters, offices for what you can do at a more convenient ticketing platform.
This is, of course, a new development if things can be effectively handled by the body. Candidates' concerns had been neglected - leading to fraudsters taking advantage of the unsuspecting admission seekers.
I can’t understand why JAMB can’t handle complaints by admission seekers through their Twitter hand as they just turn that to a platform for updates instead of attending to pressing issues.
Taking a look at the body’s Twitter page, helpless candidates’ questions still remain unattended to.
Have you tried out the ticketing medium? Were your issues attended to promptly? Do you think JAMB can't do better than this to help attend to candidates' concerns? Leave a comment below.
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I did change of institution and course and it haven't reflected on my jamb portal
ReplyDeleteAnd the sch I changed to have stated offering admissions already so I tried checking my admission status it was the same sch I change before there's still showing there
Sorry about the situation. Now send message to JAMB on this as detailed in the post above. They will change it in few hours.
DeleteSake thing with me Sir .. . I've made complaints to Jamb and the school i changed to, will be releasing her 2020/2021 admission list on the 1st of March, 2021. I'm feeling hopeless already.. .Please someone should help me out.
DeleteUse the contact form to talk to me.
Deletehttps://www.schoolcontents.info/p/feedback.html
I DID CHANGE OF INSTITUTION BUT SINCE THEN, IT HAS NOT REFLECTED ON JAMB PORTAL AND THE SCHOOL PORTAL.
ReplyDeleteOk. You need to talk to JAMB using the guide in the post below. They will address it.
Deletehttps://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html
Please I clicked on accept admission while my admission status was still on not admitted on jamb.plesse does it affect anything
ReplyDeleteThere is no way you will accept an offer and it would still remain NOT ADMITTED.
DeleteMay be you're mixing things up.
If the admission you accept is the transfer approval or marketplace admission, it may take a few days/weeks before you can see it on the main admission status.
Pls sir the Sim I used to register has been stolen and I didn't remember my password and I want to accept admission I can't login pls how can I go about it please
ReplyDeleteYou can still get your password for the JAMB portal/CAPS if you can access you email.
DeleteSee the guide here: https://www.schoolcontents.info/2019/04/5-ways-to-get-back-retrieve-or-reset.html
If you don't see it in the email, you resend it to your email instead of phone number.
See how to do that here: https://portal.jamb.gov.ng/efacility./forgot
I refreshed MY CHOICE on Jamb caps after accepting new course and the new course reverted to the old,any issue
ReplyDeleteOnce you have accept the offer, nothing to worry about again.
DeletePlease sir...I accepted transfer since 11th of March,did change of course...but I still haven't seen admission since...does doing change of course before seeing admission affect the admission I'm worried
ReplyDeletewait awhile further.
DeleteSir when I communicated with Jamb to pls approve my Transfer Offer, they said I have already approved it I haven't and I can't even see it reflecting on my portal, and they said i should approach my choice of institution to start processing my Admission.... Sir am really confused
ReplyDeleteVisit your proposed school to seek further clarification. JAMB doesn't have any reason to lie.
DeletePlease my daughter has not be able to get her profile code for jamb message received is no record found for NIN please what is the solution
ReplyDeleteLet her visit the nearest NIMC office for clarification about the NIN. That may help.
DeleteMy name is moyinoluwa Azeez .I wanted to register at the CBT center and was told to generate a 10 digit code which I tried doing but was told that some else have used the nos. At the time of NIN registration it was my mom's phone nos she used . Sir/ma what is the way out
ReplyDeleteUse another line to get your code. You can use your own line, dad's or mum's. Just be sure you send your own NIN.
DeleteJamb texted me of a transfer to another school and course but I've not seen it in my portal
ReplyDeleteThe text may not be be from JAMB
DeletePlease sir have been sending my nimc pin since last week and it keeps telling me that the passport I obtained from nimc is not valid, what can I do
ReplyDeleteYou can send message to JAMB and NIMC on this issues.
Delete[email protected]
https://www.jamb.gov.ng/support
Please sir have been sending my nimc pin since last week and it keeps telling me that the passport I obtained from nimc is not valid, what can I do
ReplyDeleteYou can send complaint message to JAMB and NIMC now.
Delete[email protected]
https://www.jamb.gov.ng/support
I sent a complaint to jamb using the link above but they are yet to reply
ReplyDeleteThere are more complaints in queue.
DeleteWrong local government in my jamb slip after registration and exam Town
ReplyDeleteI registered for jamb on the 17th if April 2021,I filled ughelli North local government in Delta State and I Saw abeokuta South-ogun State as wrong LGA,I filled Delta State as exam Town,I saw Remo/mowe/ibafo in ogun state.though I did my registration in ogun state and at first I thought the fault of LGA is from NIMC not until I went there to Lodge the complain the issue of the LGA.they collected my NIN tracking ID and entered it, everything in my nin was correct,I have my correct LGA in it.i was however told that jamb owns the fault.pls sir help me
ReplyDeletePatience. JAMB is working on several issues they're facing for now. Hopefully when it's the time to reprint for exams, correct details must have been updated.
DeletePls sir I was given admission by my school of choice but when I check jamb portal it has been telling me admission still processing since last month
ReplyDeleteYes. It's because your school admission is still in progress. The status will change in time. No panic.
DeleteSir,I refreshed MY CHOICE on Jamb caps after accepting new course and the new course reverted to the old, is there any issue
ReplyDeleteI paid for my admission letter on my jamb ports and I've not been able to access it. I was asked to create a ticket using jamb support and I did that weeks ago but nothing has been done. The letter is being requested in my present university presently. Please what should I do?
ReplyDelete