How to Send Complaints to JAMB on Admissions, Errors, Payment etc - School Contents

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How to Send Complaints to JAMB on Admissions, Errors, Payment etc

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As the admission exercise remains in progress for this academic year, the Joint Admission and Matriculation Board had opened up a platform through which candidates and parents can communicate directly with the body.

This was made known through a Twitte recently sent on the official Twitter handle of the exams and admission body.

Just recently I gave you full lists of mediums you can talk to JAMB in case you have complaints. That post details contact information including the office addresses, phone numbers, emails are more.

With this new update, JAMB is reassuring applicants that the ticket medium I shared then, is still valid and they prefer you to communicate with them through it.

List of Complaints and Issues Candidates Can Lodge with JAMB

  1. Matriculation List Issue 
  2. UTME/DE REGISTRATION 
  3. Admission 
  4. Biometric Capture and Verification 
  5. BOOKING OF APPOINTMENT 
  6. CAPS 
  7. Change of Course/Institution 
  8. Correction of Data 
  9. General Enquiry/Complaint 
  10. Late Application 
  11. OTP CODE 
  12. Payment 
  13. Unaccredited CBT Center 


Accordingly, the official statement stated that,

Candidates need not come to the Board's Headquarters or State Offices to lodge any complaints. All complaints could be conveniently lodged on http://support.jamb.gov.ng. This is a ticketing platform where all complaints are lodged and treated by the Board.

I’m aware JAMB has not been attending to complaints earlier lodged by applicants. JAMB was quick to respond that the earlier complaints are now treated.

All complaints lodged on the ticketing platform are treated promptly. Please do not travel to the Board's headquarters, offices for what you can do at a more convenient ticketing platform.

This is, of course, a new development if things can be effectively handled by the body. Candidates' concerns had been neglected - leading to fraudsters taking advantage of the unsuspecting admission seekers.

I can’t understand why JAMB can’t handle complaints by admission seekers through their Twitter hand as they just turn that to a platform for updates instead of attending to pressing issues.


Taking a look at the body’s Twitter page, helpless candidates’ questions still remain unattended to.

Have you tried out the ticketing medium? Were your issues attended to promptly? Do you think JAMB can't do better than this to help attend to candidates' concerns? Leave a comment below.

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42 comments:

  1. I did change of institution and course and it haven't reflected on my jamb portal
    And the sch I changed to have stated offering admissions already so I tried checking my admission status it was the same sch I change before there's still showing there

    ReplyDelete
    Replies
    1. Sorry about the situation. Now send message to JAMB on this as detailed in the post above. They will change it in few hours.

      Delete
    2. Sake thing with me Sir .. . I've made complaints to Jamb and the school i changed to, will be releasing her 2020/2021 admission list on the 1st of March, 2021. I'm feeling hopeless already.. .Please someone should help me out.

      Delete
    3. Use the contact form to talk to me.

      https://www.schoolcontents.info/p/feedback.html

      Delete
  2. I DID CHANGE OF INSTITUTION BUT SINCE THEN, IT HAS NOT REFLECTED ON JAMB PORTAL AND THE SCHOOL PORTAL.

    ReplyDelete
    Replies
    1. Ok. You need to talk to JAMB using the guide in the post below. They will address it.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  3. Please I clicked on accept admission while my admission status was still on not admitted on jamb.plesse does it affect anything

    ReplyDelete
    Replies
    1. There is no way you will accept an offer and it would still remain NOT ADMITTED.

      May be you're mixing things up.

      If the admission you accept is the transfer approval or marketplace admission, it may take a few days/weeks before you can see it on the main admission status.

      Delete
  4. Pls sir the Sim I used to register has been stolen and I didn't remember my password and I want to accept admission I can't login pls how can I go about it please

    ReplyDelete
    Replies
    1. You can still get your password for the JAMB portal/CAPS if you can access you email.

      See the guide here: https://www.schoolcontents.info/2019/04/5-ways-to-get-back-retrieve-or-reset.html

      If you don't see it in the email, you resend it to your email instead of phone number.

      See how to do that here: https://portal.jamb.gov.ng/efacility./forgot

      Delete
  5. I refreshed MY CHOICE on Jamb caps after accepting new course and the new course reverted to the old,any issue

    ReplyDelete
    Replies
    1. Once you have accept the offer, nothing to worry about again.

      Delete
  6. Please sir...I accepted transfer since 11th of March,did change of course...but I still haven't seen admission since...does doing change of course before seeing admission affect the admission I'm worried

    ReplyDelete
  7. Sir when I communicated with Jamb to pls approve my Transfer Offer, they said I have already approved it I haven't and I can't even see it reflecting on my portal, and they said i should approach my choice of institution to start processing my Admission.... Sir am really confused

    ReplyDelete
    Replies
    1. Visit your proposed school to seek further clarification. JAMB doesn't have any reason to lie.

      Delete
  8. Please my daughter has not be able to get her profile code for jamb message received is no record found for NIN please what is the solution

    ReplyDelete
    Replies
    1. Let her visit the nearest NIMC office for clarification about the NIN. That may help.

      Delete
  9. My name is moyinoluwa Azeez .I wanted to register at the CBT center and was told to generate a 10 digit code which I tried doing but was told that some else have used the nos. At the time of NIN registration it was my mom's phone nos she used . Sir/ma what is the way out

    ReplyDelete
    Replies
    1. Use another line to get your code. You can use your own line, dad's or mum's. Just be sure you send your own NIN.

      Delete
  10. Jamb texted me of a transfer to another school and course but I've not seen it in my portal

    ReplyDelete
  11. Please sir have been sending my nimc pin since last week and it keeps telling me that the passport I obtained from nimc is not valid, what can I do

    ReplyDelete
    Replies
    1. You can send message to JAMB and NIMC on this issues.
      [email protected]
      https://www.jamb.gov.ng/support

      Delete
  12. Please sir have been sending my nimc pin since last week and it keeps telling me that the passport I obtained from nimc is not valid, what can I do

    ReplyDelete
    Replies
    1. You can send complaint message to JAMB and NIMC now.

      [email protected]
      https://www.jamb.gov.ng/support

      Delete
  13. I sent a complaint to jamb using the link above but they are yet to reply

    ReplyDelete
  14. Wrong local government in my jamb slip after registration and exam Town

    ReplyDelete
  15. I registered for jamb on the 17th if April 2021,I filled ughelli North local government in Delta State and I Saw abeokuta South-ogun State as wrong LGA,I filled Delta State as exam Town,I saw Remo/mowe/ibafo in ogun state.though I did my registration in ogun state and at first I thought the fault of LGA is from NIMC not until I went there to Lodge the complain the issue of the LGA.they collected my NIN tracking ID and entered it, everything in my nin was correct,I have my correct LGA in it.i was however told that jamb owns the fault.pls sir help me

    ReplyDelete
    Replies
    1. Patience. JAMB is working on several issues they're facing for now. Hopefully when it's the time to reprint for exams, correct details must have been updated.

      Delete
  16. Pls sir I was given admission by my school of choice but when I check jamb portal it has been telling me admission still processing since last month

    ReplyDelete
    Replies
    1. Yes. It's because your school admission is still in progress. The status will change in time. No panic.

      Delete
  17. Sir,I refreshed MY CHOICE on Jamb caps after accepting new course and the new course reverted to the old, is there any issue

    ReplyDelete
  18. I paid for my admission letter on my jamb ports and I've not been able to access it. I was asked to create a ticket using jamb support and I did that weeks ago but nothing has been done. The letter is being requested in my present university presently. Please what should I do?

    ReplyDelete
  19. I haven't seen my result yet since 19th of June , 2021

    ReplyDelete
    Replies
    1. Try again now. The rest of the results now released. Use the link below

      https://portal.jamb.gov.ng/

      Delete
  20. Please sir, am confused right now...I had admission with a different reg no instead of the reg no on my result slip...and without knowing my name was on the matriculation list I went an did regularization using d reg no on my result slip but I later discover that I was asked to reprint my already given jamb admission letter so that my name will be on d matriculation list n I did in which my status change to congratulations your name is on d matriculation list but as at now jamb have approved my regularization with d reg no on my result slip but that one is saying that my name is not on d matric list that I should kindly reprint my admission letter but I couldn't reprint because it says I had already used the service but meanwhile I have submitted d other reprint admission letter in which I was given admission with n I have mobilized for nysc using the other reg no please would I have any problem registering for my nysc... thanks

    ReplyDelete
  21. Hello sir please when I was creating my profile for jamb regularization I made a mistake on my gender instead of male it was female so I submitted it like that,but all the people I did before them has already gotten their approval in their mail but I haven't gotten any mail yet,but when I log on to jamb portal it shows that my school has approved it,it will show awaiting approval from head quarter what do you think is the problem sir?

    ReplyDelete
    Replies
    1. Try lodge your complaint with JAMB using the link below.

      ort.jamb.gov.ng/candidate-support/create-general-ticket

      Delete
  22. Pls someone needs help concerning this jamb stuff...she got different reg no on her result slip n on her admission letter...
    She got admission letter from jamb but she didn't check her status on d matriculation list, so she went to do regularization using the reg no on her result slip after d regularization she later found out by checking on the reg no on d admission letter that she was ask to print her jamb admission letter so that her name could be on d matric list n she did it in which her name has enter d matric list n she has been congratulated n she did submitted the admission to school n has mobilized using the reg no on her admission letter but now jamb have approved the one she regularized with and she mstakenly reset for new payment without printing it cuz she had already submitted the other admission in which she had and have mobilized with it too...pls wil she have any problem with it or during nysc registration, thanks

    ReplyDelete

Before you comment, read the post and earlier comments very well. I will NOT reply questions already covered. Don't include your email or phone number in the comments.

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