JAMB's Instructs Regularized Students To Raise Support Ticket
In an interaction with a concerned candidate, JAMB recommended the necessity of using the support ticket system in cases where there is a lack of clarity regarding the approval of your regularization.
In response to Olamilekan El-Asmy's report,
I completed JAMB regularization in July last year and submitted the indemnity form to my school. Despite this, I have not received approval. I visited JAMB headquarters in Ibadan to raise my concerns, but they directed me back to my school, which claims to have authorized it. Uncertain about the next steps,
JAMB advised him to raise a support ticket.
To do so, please raise a ticket at http://jamb.gov.ng/support
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Steps to Raise a Support Ticket for JAMB Regularization Complaint
Here are the steps to utilize the JAMB support ticket system for regularization complaints:
1. Access the Support Ticket System
Visit the official JAMB website or portal and navigate to the support or help section. Alternatively, you can directly access the page using this link: https://www.jamb.gov.ng/support
2. Initiate the Support Ticket
Locate the option to create a new support ticket titled "Candidate/General Support Ticket." Click on "Create Support Ticket" to begin the process.
3. Provide Necessary Details
Fill out the support ticket form with accurate information. Under "Nature of Complaint," select "Late Application" and choose the appropriate topic category.
Include your personal details such as name, JAMB registration number (if applicable), contact information (e.g., phone number), and a brief, concise explanation of the regularization issue you're facing.
4. Attach Supporting Documents
If relevant, attach any necessary documents that support your complaint, such as screenshots, transcripts, certificates, or identification documents, depending on the nature of the complaint.. Review the completed form and attached documents for accuracy, then submit the support ticket.
5. Monitor Progress
After submission, note down the tracking number provided. You may receive an SMS containing the tracking link. Keep track of any updates or communication from JAMB regarding your regularization complaint. They may request additional information or provide updates on the resolution process. You will receive another SMS when a resolution or response is provided.
6. Follow-Up if Necessary
If you do not receive a response within a reasonable timeframe or require further assistance, do not hesitate to follow up on your support ticket.
7. Resolution and Feedback
Once JAMB addresses your regularization complaint, review the provided resolution. If you are satisfied, you can provide feedback on the support ticket platform. If not, you may need to escalate the issue further through JAMB's established procedures.
By following these steps to utilize the JAMB support ticket system for regularization complaints, you can seek assistance and resolution for any issues you encounter with your academic records.
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