Solutions to Complaints on Profile Code and SMS to 55019 - SCHOOL CONTENTS

Updates and Guides on Schools, Jobs, Academic Programmes and Admissions.

Solutions to Complaints on Profile Code and SMS to 55019

JAMB logo
Candidates have been facing a series of issues since the adoption of NIN (from candidates' National ID Card) for the JAMB UTME/DE registrations.


Candidates had been subjected to series of headaches due to technical issues, candidate-own mistakes, service provider errors, NIMC-based issues, etc.


Below are similar and previously reported issues by candidates and suggested workarounds.

1. NIN SMS Sent to 55019 But No Reply

This kind of error may be due to SIM and SMS service center number mixup. It's possible that you'd mistakenly tampered with your line SMS service number, right on your phone.


The quickest way to get around this problem of sending NIN to 55019 without a reply received is to remove your SIM from the phone and insert it into another phone. 


Now, resend the message and wait a few hours for the response.


READCan I Register JAMB UTME/DE at a Cafe or Myself?

2. NIN to 55019 Was Not Sent Even though I Sent

Sometimes, when candidates send the messages, their phones return the message "not sent".


This is a phone-based issue. 


To resolve this, candidates should follow the same guide (1) above.

3. Phone Number Used Already by Another Candidate Error

A few candidates had reported that they sent the messages but got this error "this gsm number has already been used by another candidate on e-facility".


This is a plain explanation that the number (line) you're using had once being used to get a different profile code. 


It's possible you're the one that used it before or someone else. We don't need to argue now. Let's just find the wayout.


Here, my suggestion is for you to use another line to get your profile code. Make sure the new line belongs to you as well. Don't just borrow a line. You can use another person's line though. However, make sure the line has not been used for JAMB or will not be used for JAMB again.


RECOMMENDED:

  1. JAMB: Can I Use Phone Number Different from National ID Card's?
  2. Can I Use NIN of Another Person for JAMB Registration?

4. Insufficient Balance Error

This error is a kind obvious for candidates to understand.


In order to get your JAMB profile code and before sending NIN to 55019, you must make sure you have at least #50 on your line (credit).


The service provider/telecommunication provider will, of course, debit you #50 in order to send your profile code.


Where that money is not available on your line, you'll be greeted with the "insufficient balance".


Kindly load and make sure you're not trying the service with BONUS credit. Service providers don't charge BONUS rather the main credit (balance).

5. Invalid Character Found Errors

This error is like to happen if you add other things together with your NIN or you didn't follow the instructions rightly.


To get the profile code, you're to send NIN followed by your 11-digit NIN to 55019 e.g NIN 98543210891


In this case, it has been observed that some candidates usually add full stops (.), colon (:) Dash (-), etc.


It has also been observed that some candidates are still sending their FULL NAMES to 55019 or together with the NIN. 


In recent years, the method was to send full names to 55019. This is no longer used.


Don't add anything. And don't put space after the last number. Just NIN (space) 11-digit e.g NIN 97804321678

6. Record Not Found for the NIN

A few students had received this complaint immediately after requesting the profile code.


To solve this issue, first, check if the number (NIN) you send was correct. If anything is omitted, correct that. If you put space anywhere after the NIN, remove that.


Then retry.


If the issue persists, give it a few days and retry. If the same, visit the nearest NIMC to complain.


READ: Can I Use NIN of Another Person for JAMB Registration?

7. Date of Birth Invalid Error

You're likely to receive this error relating to your date of birth while requesting the profile code.


This shows that something is wrong with the date of birth submitted for the National ID card. More likely, you're not up to 16 years.


JAMB may not be able to fact the data of candidates less than 16 as that is the required minimum age for admission now.


To solve this issue, you can go back to NIMC to edit your date of birth to be suitable for the exam and admission. This may cost you around #15,000.

8. Surname/First Name Missing in Your NIN Details Errors

This is similar to the "first name does not match your NIN details" error.


This is a NIN-based issue. JAMB system is unable to see a correct arrangement of names or the NAME on the NIN is invalid.


To resolve this issue, kindly wait for a few days and retry. NIMC and JAMB should be updating things as time goes on to allow candidates with issues to get through.


If the error persists, visit the nearest NIMC and show them this error. They should be able to spot what is wrong with your National ID Card registration.

9. Your NIN Passport Obtained is not Valid

This is also a NIN-based issue.


The system could not see your passport clearly or no passport available in the first place.


It's possible this is a temporary issue. Give it a few days before trying again. Updates must have been done to resolve things from NIMC.


If the same happens after a few days, visit the next NIMC and report this issue. They should be able to help.

10. No record found for NIN contact NIMC

Another NIN-based issue.


Candidates' information was not found while the system was trying to fetch your details. It's possible the registration was recent and a few things needed to be done (by NIMC) before being fully updated.


Here, there may be the need to wait a few days too.


If the same, visit the nearest NIC center to complain.

11. NIN Failed NIMC Verification Error

When applicants see this error, it may due to a few reasons. It's possible because you're using a SIM that doesn't belong to you, your data on the NIMC database has issues, etc.


To get over this, kindly use your personal line or change the line to another. And you can still use a line belonging to your parents but not the one you used that complained.


If it persists, visit the nearest NIMC office to lodge the complaint. They are working to resolve several JAMB candidates' issues lately.

12. Your Profile Code Has Been Used by Another Number

This is the complaint you will receive if you have been using different lines to receive the profile code.


A few students had tried two or more lines without the profile code sent to them. So when they tried a new line they got the message "Your Profile Code has been used by number 0807618792X" messages.


What happened here was that the quoted line has already been accepted for the profile code. It was the network that didn't let you receive it through the line.


In order to solve this issue, go back to the line and use it to text RESEND to 55019.


This time, the telecom service will reprocess the profile code and send it. 


Please try mostly at night or early in the morning.

JAMB and NIMC Announced Emails and Platform To Lodge Complaints

Whereas, NIMC and JAMB have released the email candidates can send complaints to about their issues.


If you've tried everything, as detailed in this post or anything else, without success, you can send a short complaint message to:

  1. [email protected]
  2. https://www.jamb.gov.ng/support

Best Related Posts

  1. JAMB UTME/DE: Answers 16 Questions Bothering Candidates
  2. 11 Questions on JAMB UTME/DE Registration and Answers
  3. Do I Need Fingerprints For JAMB Change of Institutions/Courses?
  4. Can Another Person Help Me Register UTME/DE?
  5. Get JAMB Profile Code or Recover a Lost Code

75 comments:

  1. Sir I tried and went back to check my date of birth cus jamb kept sending to me invalid date of birth
    What should I do

    ReplyDelete
    Replies
    1. Maybe, you're not up to 16 years of age. If you are, visit the nearest NIMC to lodge complaint that JAMB was saying the date of birth on your NIN is invalid

      Delete
  2. I already got my profile code but I can't get my e-pin it says validation failed
    Please what is the solution sir

    ReplyDelete
    Replies
    1. Don't buy the PIN yourself. Use a CBT centre.

      Delete
  3. Mine is saying your passport is not valid

    ReplyDelete
    Replies
    1. This is already covered in the post. Read please.

      Delete
  4. Replies
    1. You will see it if you have done things correctly.

      Read details through the link below.

      https://www.schoolcontents.info/2021/04/how-long-does-it-take-to-get-jamb.html

      Delete
  5. Mine is saying code is incorrect sir

    ReplyDelete
    Replies
    1. Please type like this NIN (space) 18692085757 before sending to 55019. Don't use full stop or any symbols. For example, NIN 47810923781

      Delete
  6. Passport obtained from nin is not valid please help a brother

    ReplyDelete
    Replies
    1. Please visit the NIM centre around you to complain.

      Delete
  7. Keeps saying you must provide 11 digit nin

    ReplyDelete
    Replies
    1. You must be mistaken in the SMS you're sending.

      Send like this. NIN (a space) then your NIN e.g NIN 89012345671

      Don't use comma, full stop or colon or any other signs.

      Delete
  8. I've been trying to get my profile code,it was saying No record found for NIN, check NIN or contact NIMC before ...but now it saying Surname and/or First Name is Missing from your NIMC Details...
    Pls what can I do?

    ReplyDelete
    Replies
    1. Complain at any NIM office around you.

      Delete
    2. Have made complain several times,I was told it's service

      Delete
  9. I mistakenly delete my profile code and have been trying to get it back and I was unable to get it what should I do?

    ReplyDelete
    Replies
    1. Text RESEND to 55019 using the same line you used to get it before.

      Delete
  10. I registered for utme last year, am trying to get my Pin this year with my profile code of last year. When I try to purchase with quickteller it keeps saying Profile code error?

    ReplyDelete
    Replies
    1. First, reactivate the profile code for this year by sending NIN followed by your NIN to 55019 e.g NIN 3981792071291

      After that, the same profile code should be sent to you. This should be ready for this year PIN.

      Delete
  11. Please I tried severally with my mtn line I didn't receive the code ,I used airtel and was told that the nin number has been registered with the mtn number I tried it with first, but I didn't receive any code in that line, have sent resend yet no response , have used different mtn lines no response, not even one response from 55019,the message will just send and that's it, plz help thanks.

    ReplyDelete
    Replies
    1. Ok.

      Now, on the MTN line, type RESEND and send it to 55019.

      It should work. And make sure you send at night or early in the morning. That period should be less congested.

      Delete
  12. Good evening sir
    Have been sending my nin to 55019 for past weeks it says invalid passport so I went to nimc office and I got some help so they asked me to try it this night or tomorrow so I tried it now it says Unable to process your request at the moment. Try again Later. [nimc:net.err]

    ReplyDelete
    Replies
    1. It's network. Try at night or early in the morning.

      Delete
  13. Mine is the same @konfidex pls help today is the closing date of pin vending

    ReplyDelete
  14. When I sent my nin to 55019 the respond was "Connection error with NIMC. [nimc:nvs]" please what can I do

    ReplyDelete
    Replies
    1. It's been generally delayed for the past few days. Pls be patient and try again later.

      Delete
  15. When I sent my nin to 55019 the respond was "Connection error with NIMC. [nimc:nvs]" please what can I do

    ReplyDelete
    Replies
    1. For now, nobody is receiving the profile code. JAMB is working on the issue. kindly wait a while before trying again.

      Delete
  16. My panic is the holiday and the closing date of the registration, I hope jamb would extend the closing date,the profile code is what is delaying, we need help please.

    ReplyDelete
  17. Help a brother pls I was trying to get my profile code with a new sim card but no any response of #50 has been deducted talk less of getting the profile code

    ReplyDelete
  18. Sir, I tried to get my profile code but it was sent to me that my nin has been registered with another mobile number

    ReplyDelete
    Replies
    1. Maybe you tried two lines during the generation of the profile code.

      Delete
  19. Can I send my nin number to two or more sim to get my profile code

    ReplyDelete
    Replies
    1. No. Only one sim will be accepted. If one didn't work, you could try the other.

      Delete
  20. Can I link my nin to my parent no

    ReplyDelete
    Replies
    1. Sir anytime I try to generate the profile code this is the reply."Unable to process your request at the moment. Try again Later. [nimc:net.err]"

      Delete
    2. Sir this is the response I always get "Unable to process your request at the moment. Try again Later. [nimc:net.err]"

      Delete
    3. That's network. Try at night or early in the morning.

      Delete
  21. Sir I have 2 sim registered with my nin and after sending the mtn one it keeps replying that no record found for nin and after using my airtel sim NO reply

    ReplyDelete
  22. Good day sir can I use my former profile code

    ReplyDelete
    Replies
    1. No. And if you must use it, you have to firstly send NIN (space) your NIN to 55019 on the same line used last year. That will reactivate the code for this year.

      Delete
  23. Good day Sir, please I changed my surname on NIN & went ahead to generate a profile code not being aware that the effect wasn't yet made on the system/server and the profile code generated bears Williams John ugo but the correct name on the NIN now is Innoson John ugo...please what should I do

    ReplyDelete
    Replies
    1. If the correction was well done, you can wait till time to reprint slip for the exams, the name must have been updated.

      Delete
  24. Hello sir ,please I have been trying to generate a profile code with my new number but to no avail ,after much findings I found out that there was a mistake in the spelling of my name I.e they typed Amabelle instead of Annabelle ,I decide using the sim for last year utme and they replied that the Gsm number has been used by another candidate on e-facilty ....pls what can I do

    ReplyDelete
    Replies
    1. Read the post below.

      https://www.schoolcontents.info/2021/05/errors-in-my-nin-can-i-register-jamb.html

      Delete
  25. Hello all, the struggle is real!!!
    Have been trying to no avail to help generate my younger sister's profile code, we'd almost lost all hope until when in the midnight i generated it at last, like a dream!!!

    Dnt give up, keep doing it especially in the midnight!

    Send RESEND if necessary, God help you!!!

    ReplyDelete
  26. Thanks GOD and thank you MR TOLANI!!

    ReplyDelete
    Replies
    1. You're welcome. Share the goods news with others.

      Delete
  27. Sir anytime I send my NIN (NIN 00011111111) they always say that I must send 11 digit which I have already sent

    ReplyDelete
    Replies
    1. Make sure you don't put comma, dash, colon etc. and don't put any space after the last number

      Delete
    2. Sir I made sure I didn't

      Delete
    3. send me direct message at [email protected]

      Make sure you snap or screenshot the message you sent last and the reply.

      Delete
  28. i sent my NIN to the code but the response that I got was that my NIn has been registered to the Sim but no code was sent to me

    ReplyDelete
    Replies
    1. On the SIM they mentioned, text RESEND to 55019 on it.

      Delete
  29. Mine keep saying unable to process your request at the moment try again later.

    ReplyDelete
  30. Pls sir this what there saying for mine This GSM Number has already been used by Another Candidate on e-Facility

    ReplyDelete
  31. Please I haven’t gotten my profile code,it keeps saying no record found ,I went back to the centre ,they said it’s supposed to shows ,please do you have a suggestion for me

    ReplyDelete
  32. Good morning sir I have been trying to send a complain to the email for jamb profile code issue and it is not going through, when I tried to get my profile code it says nin is invalid please sir what should I do

    ReplyDelete
  33. No record found. Send email with NIN and Name to [email protected] Then try again in 4 hours.

    ReplyDelete
    Replies
    1. I have done this many times it's not working

      Delete
  34. I've been trying the NIN stuff since a week now and it keeps telling me "NO RECORD FOUND"...
    please what can I do to this sir

    ReplyDelete
  35. After sending my NIN number to 55019 then this was the reply
    Your NIN (9.......23) has already been registered with GSM Number (0814......9)

    ReplyDelete
  36. After sending my NIN number to 55019 the reply given to me is (No record found) have been trying this for the past 3 weeks now but it's the same sir.
    What can I do to get my profile code on time before jamb registration close.
    I will be happy to hear back from you soon.

    ReplyDelete
  37. Pls sir my Sim is Replying
    Your message couldn't be processed at this time, please try again later
    Up to 3times now
    Pls what can I do

    ReplyDelete
  38. Amadoma Assumpta6 June 2021 at 16:14

    Good afternoon sir please I need your help, my NIN was bearing Emerenini Assumpta Nnenna , the surname there is my fathers name, but now am married and am answering my husbands name which is Amadoma Assumpta Nnenna, now I generated my profile code which was bearing Emerenini Assumpta Nnenna and that is not the name I want to use for jamb, I have gone to nimc to update my new name, and I have gone to mtn office to do re registration so that that my gsm number will be registered with Amadoma thinking that when I finish with all this process and request for another profile code, that it will come as Amadoma Assumpta Nnenna, but the keep on resend the profile code in the name of Emerenini Assumpta Nnenna, now I done no what to do, this issue stopped me from buying my E pin and now I have gotten a bank draft in favour of jamb, but am confused on what to do about the name

    ReplyDelete

Before you comment, read the post and earlier comments very well. I will NOT reply questions already covered. Don't include your email or phone number in the comments.

Receive Posts by Email

Enter your email and click subscribe:

Then, check your email for a confirmation message. Click the link in the email to complete your subscription.


Delivered by FeedBurner