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| JAMB logo |
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| An affected candidate complained of this |
Yet, you need to know the steps to take to request the release of your results if you're a victim. With that, you may eventually smile as those simple steps can help you get the result released.
In this post, let's see the official recommendation for JAMB candidates who can't see their results after being released.
Raise a Ticket to Lodge Your Complaint
The first recommended step if you can't see your JAMB mock or UTME result is to contact JAMB by raising a ticket. A concerned candidate recently reported not seeing his mock result and was officially advised to raise a ticket.
The student reported,
@JAMBHQ JAMB, what is the meaning of this? I have spent almost 2500, what’s wrong 😒
With the screenshot above, apparently, the candidate sent the right SMS - if for the mock result it's "MOCKRESULT" to 55019/66019, or if for the UTME result, it's "UTMERESULT" to 55019/66019. Yet, he could not receive the resulting SMS detailing his subjects and scores. Instead, the returning message reads that the result was under processing.
Having tried several times with the same reply, JAMB advised him to raise a ticket.
JAMB @JAMBHQ replied,
Raise a ticket to that effect on http://jamb.gov.ng/support
How to Raise a Ticket For Mock, UTME/DE Results Not Released
To raise a support ticket for a UTME/DE mock result that has not been released by the Joint Admissions and Matriculation Board (JAMB), you can follow these steps:
- Visit the JAMB Website: Go to the official JAMB website at www.jamb.gov.ng. This is the starting point for all official information and services provided by JAMB. Look for a section on the website dedicated to support or help desk services. Or simply click http://jamb.gov.ng/support.
- Fill Out the Support Ticket Form: Carefully fill out the form with all the required information. This typically includes your personal details, registration number, the specific issue you're facing (in this case, "mock UTME/DE result not released"), and any other relevant details that can help resolve your issue faster.
- Submit the Ticket: After filling out the form, submit your support ticket. Ensure you receive a confirmation or a ticket number, which you can use to track the progress of your query.
- Check Your Email and SMS Regularly: JAMB will likely communicate with you through the email address associated with your account or directly through the phone number used for JAMB. Keep an eye on both for any updates or responses to your support ticket.
- Follow Up: If you do not receive a response within a reasonable time frame, consider following up on your ticket. You can send a follow-up message through the same platform.
Conclusion
If your mock or UTME results are not released by JAMB, the first step is to raise a ticket on JAMB's official website (www.jamb.gov.ng/support). Fill out the support ticket form with your details, registration number, and issue ("mock, UTME, or DE result not released"). After submitting, monitor your email and SMS for any communication from JAMB. If you don't hear back within a reasonable time, consider sending a follow-up message. This process helps in addressing your concern with JAMB and increases the chances of getting your result released.
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