JAMB Profile Code: "Object Reference Not Set Instance" Solution

There are cases of students who are trying to get their JAMB profile codes, facing the complaint or error, "Object reference not set to an instance of an object". After sending the normal NIN to 55019/66019, what they received is "Object reference not set to an instance of an object".

So, what is the reason for this complaint? What is the possible solution or way out?

In this post, I will share the official JAMB solution. You may try that if it works for you. Then, I will add my own troubleshooting tips to guide you out of the mess just as it's worked for others facing similar problems.

JAMB Guide If You Get the "Object Reference Not Set to an Instance of an Object"

JAMB helped on this when a student reported this issue. The person said,

"Help me out please, I have been sending for several times still can't get my profile code."

In its response, the board said,

Kindly take note that profile code could not be generated with a freebie token. Please recharge your phone the normal way and try again. If there is no problem with your token, email your name and the 11 digits of your NIN to [email protected], wait four hours, and try again.

Takeaway Points

1. Profile codes cannot be generated using freebie tokens.
2. It is necessary to recharge your phone using the normal method before attempting to generate a profile code.
3. If the issue persists after recharging, email your name and the 11 digits of your NIN to [email protected]. Note that if your own JAMB is another year, you'll have to change 2024 to that year. e.g. 2025, 2026, 2027
4. Allow four hours for processing after sending the email.
5. After the designated time, attempt to generate the profile code again. 

Quick Troubleshooting Tips To Use First

Sometimes, JAMB's responses to queries tend to offer general solutions that may not address specific cases. However, this doesn't imply that the guide above won't be effective if attempted.

Nevertheless, I have assisted some students in overcoming the same challenge by following the tips below:

1. In addition to contacting NIMC using the email provided above, it is advisable to also copy the same email to NIMC customer care at [email protected] or call 07002255646
2. If you have never taken the JAMB exam before or if you have not received any profile code in the previous year, consider changing your SIM card. Use a different SIM card instead of the one causing the issue. You can register another SIM or utilize a second line, or even use a parent's SIM card.
3. Another approach is to remove your SIM card from the current device you are using. Place it in another phone or a basic feature phone and resend the SMS.
4. If you have taken the JAMB exam before or received a profile code in the previous JAMB session, it is recommended to use the same profile code for this year's JAMB. Using the same profile code is permissible, and it must be utilized for all your JAMB attempts. If you have misplaced the code, you can recover it using one of the requery and retrieval methods outlined in the post, "4 Working Methods To Generate JAMB Profile Code."

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