Using GTB Internet Banking To Lodge Dispense Error

Even though, a short guide to using the GTBank internet banking medium to lodge dispense errors or failed transaction errors has been covered in, "4 Fastest Channels To Lodge GTB Dispense Error For Reversal", there may be a need to expatiate, step-by-step, if you're an internet newbie.

It won't matter whether the dispense error occurred at a POS, bank ATM, on your app, or during online payment, if you're using GTB internet banking, you're given the option on your account to lodge your complaint for a faster response.

You won't be able to use this if you've not earlier registered for GTbank internet banking though.

Additionally, apart from reporting a dispensing error with the GTBank branch, or on-phone customer care, here is how to use the internet banking channel.

1. Log in to your GTBank internet banking or mobile banking app.
2. Navigate to the section for reporting dispense errors or customer care.
3. Provide the necessary information about the dispensing error, such as your account number, the date and time of the transaction, the amount you attempted to withdraw, and the amount that was dispensed.
4. Submit the form or send your message.
5. The bank will acknowledge receipt of your complaint and investigate the issue.
6. You will be informed of the outcome of their investigation and any corrective measures that will be taken.

When reporting a dispensing error through GTBank's online channels, you should provide accurate and detailed information to aid the bank's investigation.

Also, ensure that you report the error as soon as possible to increase the chances of resolving the issue promptly.

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