These representatives do their work well. They can do better if you give them some respect when you're interacting with them.
Apart from visiting a branch to lodge a complaint, except you're conversant with the use of other channels, speaking with GTBank customer care is a faster way to get your reversal in case of an error in dispense or wrong debit.
They can assure you of the status of the transaction and promise you a reversal within a specific time before you guys end the call.
So, if you can't queue at the bank to get this dispute settled, try calling customer care.
Here are the steps to follow:
- Call GTBank's customer care on their helpline number: +234 700 4826 66328 or +234 1 448 0000.
- Select the appropriate options to speak with a customer care representative.
- Explain the dispense error and provide the necessary information, such as your account number, the date and time of the transaction, the amount you attempted to withdraw, and the amount that was dispensed.
- The customer care representative will document your complaint and escalate it to the appropriate department for investigation.
- You may be asked to fill out a dispense error form or provide additional information to aid the investigation.
- The bank will inform you of the outcome of their investigation and any corrective measures that will be taken.
When reporting a dispense error through customer care, you should provide accurate and detailed information to aid the bank's investigation. Also, ensure that you report the error as soon as possible to increase the chances of resolving the issue promptly.
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