How to Complain To GTBank For a Dispense Error -

How to Complain To GTBank For a Dispense Error

The traditional method to lodge dispense errors at any bank, GTBank included, is to visit the nearest branch.

Even though there are other channels to avoid the stress of waiting for your turn at a local branch, this has proved to be the fastest means to get yourself relieved in case of failed transaction errors.

For one reason, you will be assured that the transaction is confirmed and the error acknowledged if you use a branch. For another reason, you can be given a specific waiting time by the attending official. 

In fact, you can ask for a personal number you will contact in case of further delay than promised.

To lodge a dispensing error with GTBank, you can follow these steps:

  1. Visit the nearest GTBank branch or ATM where the dispense error occurred.
  2. Inform the customer service representative or security personnel at the branch/ATM about the dispense error.
  3. Provide your account number, the date and time of the transaction, the amount you attempted to withdraw, and the amount that was dispensed.
  4. The bank will investigate the dispense error and reconcile your account accordingly.
  5. The bank may request that you fill out a dispense error form or provide additional information to aid their investigation.
  6. The bank will inform you of the outcome of their investigation and any corrective measures that will be taken.
  7. If the bank confirms that a dispense error occurred, they will credit your account with the amount that was not dispensed or dispensed incorrectly.
  8. If the dispense error was not confirmed, the bank will explain the reason why and may provide evidence to support their findings.
  9. If you are not satisfied with the outcome of the investigation, you can file a complaint with GTBank's customer care or escalate the issue to the appropriate regulatory body.

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