There are more cases like this. Not only the ATM machine related, but what of bank app issues? You transferred but it failed. Yet, you're debited, etc.
And if you're a FirstBank customer who finds himself in any related mess, I have good news for you.
You can report, resolve and track the dispensing errors without visiting any branch. All you have to do is handlining this by calling a number and following the prompts.
You can use this medium to:
- Report dispense errors,
- report failed transactions and
- track the status of the existing issues
To resolves any of the above, using your phone, follow the following steps:
- Dial FirstContact on any of these numbers 0700-FIRSTCONTACT (0700-347782668228), 07080625000, 014485500
- Select language,
- enter your account number and
- select option 4 to log new dispense errors, and failed transactions or track the status of existing requests.
The Processes Involved In Resolving Dispense Error With Your Bank
If you experience a dispense error with FirstBank ATM or Quickteller Paypoint, here are the steps you can take to solve/report the issue using your phone:
- Check your account balance to confirm if the money was debited from your account or not.
- If the money was debited from your account, take note of the amount and the transaction reference number (if available).
- Call FirstContact, FirstBank's customer care line on 0700FIRSTCONTACT (0700-34778-2668228), or +234 1 448 5500, +234 708 062 5000, +234 802 900 2900, and follow the voice prompt to speak with a customer service representative.
- Inform the customer service representative of the dispense error, provide your account number, the amount debited, and the transaction reference number (if available).
- The customer service representative will investigate the issue and provide a resolution. If the dispense error is confirmed, the money will be refunded to your account.
- If the issue is not resolved to your satisfaction, you can request to escalate the matter to a higher authority in the bank or file a complaint with the Central Bank of Nigeria (CBN) Consumer Protection Department.
Remember to provide accurate information and be patient while the issue is being resolved.
The asked for last 4 digits of my ATM card and ATM pin number am I to provide those ?
ReplyDeleteNo official of the bank will ask for your PIN. Don't give it
DeleteIt fradulent people that asked for the atm number to be able to track u.
ReplyDelete