Resolve/Report FirstBank Dispense Errors on Phone

It's a daily experience for many of us transacting with banks. You withdraw at the next ATM machine, and you're debited but no dispense. You try to transfer, and you're debited but the transaction wasn't successful.

There are more cases like this. Not only the ATM machine related, but what of bank app issues? You transferred but it failed. Yet, you're debited, etc. 

And if you're a FirstBank customer who finds himself in any related mess, I have good news for you.

You can report, resolve and track the dispensing errors without visiting any branch. All you have to do is handlining this by calling a number and following the prompts.

You can use this medium to:

1. Report dispense errors, 
2. report failed transactions and 
3. track the status of the existing issues

To resolves any of the above, using your phone, follow the following steps:

1. Dial FirstContact on any of these numbers 0700-FIRSTCONTACT (0700-347782668228), 07080625000, 014485500
2. Select language, 
3. enter your account number and 
4. select option 4 to log new dispense errors, and failed transactions or track the status of existing requests.

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The Processes Involved In Resolving Dispense Error With Your Bank

If you experience a dispense error with FirstBank ATM or Quickteller Paypoint, here are the steps you can take to solve/report the issue using your phone:

1. Check your account balance to confirm if the money was debited from your account or not.
2. If the money was debited from your account, take note of the amount and the transaction reference number (if available).
3. Call FirstContact, FirstBank's customer care line on 0700FIRSTCONTACT (0700-34778-2668228), or +234 1 448 5500, +234 708 062 5000, +234 802 900 2900, and follow the voice prompt to speak with a customer service representative.
4. Inform the customer service representative of the dispense error, provide your account number, the amount debited, and the transaction reference number (if available).
5. The customer service representative will investigate the issue and provide a resolution. If the dispense error is confirmed, the money will be refunded to your account.
6. If the issue is not resolved to your satisfaction, you can request to escalate the matter to a higher authority in the bank or file a complaint with the Central Bank of Nigeria (CBN) Consumer Protection Department.

Remember to provide accurate information and be patient while the issue is being resolved.

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