How to Get First Bank Physical and Soft Tokens - School Contents

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How to Get First Bank Physical and Soft Tokens

Apart from the soft code that you get usually through SMS, email or short code, there tow other means to enjoy using soft code.


Until you're disappointed by an SMS-based token, you won't understand how invaluable the physical and online tokens can be. Especially if you're a type that makes several online payments, you may want to consider other means to get tokens for transactions.


First Bank is one of the banks issuing both physical and online soft tokens. Below are the steps to take to get the physical one at the bank and the soft one from the internet.


Customers can visit the branch to get the physical token, use the mobile app, or online banking one. The codes generated have a display period of 30secs.

1. Get First Bank Physical Token at The Nearest Branch

First Bank physical token is a security device issued by First Bank of Nigeria to its customers for secure online banking transactions. The token generates a unique One-Time Password (OTP) for every transaction initiated by the customer on First Bank's online banking platform.

First Bank Physical Token

The physical token is a small handheld device that looks like a calculator and has a button on it. To use it, the customer presses the button to generate an OTP, which they then enter into the online banking platform to complete the transaction.


The token adds an extra layer of security to online banking, as the OTP generated by the token is unique to each transaction and can only be used once. This makes it difficult for fraudsters to carry out unauthorized transactions on a customer's account.


To get a First Bank token, you can follow these steps:


  1. Visit any First Bank branch closest to you.
  2. Request for a token application form.
  3. Fill out the token application form with your personal details such as your name, account number, and phone number.
  4. Submit the completed form to the customer service representative.
  5. You may be required to make a payment for the token, as there may be a fee for the token issuance.
  6. Once your payment is confirmed, the customer service representative will activate your token and provide you with the necessary instructions on how to use it.


Alternatively, you can request a token online by logging in to your First Bank internet banking account and following the prompts to request a token. The bank will provide you with the necessary instructions on how to obtain and activate your token.

2. Request First Bank Soft Token Through Internet Banking

The First Bank soft token is a security feature that provides an alternative to the physical token for generating One-Time Passwords (OTPs) during online banking transactions. Unlike the physical token, which is a handheld device, the soft token is a software application that can be accessed on a mobile device or computer.

Internet Banking platform

To request a First Bank token online, you can follow these steps:


  1. Go to the First Bank website at www.firstbanknigeria.com
  2. Click on the "Internet Banking" option at the top right-hand corner of the homepage.
  3. On the next page, select "Personal" or "Business" depending on the type of account you have.
  4. Log in to your First Bank internet banking account using your username and password.
  5. From the dashboard, click on the "Self Service" menu.
  6. Under the "Self Service" menu, click on "Request for Token".
  7. Select the account you want to link to the token and click on "Submit".
  8. A confirmation message will be displayed on your screen, and a One-Time Password (OTP) will be sent to your registered phone number.
  9. Enter the OTP in the space provided on the screen and click on "Submit".
  10. You will be prompted to create a new PIN for your token. Follow the instructions on the screen to create a PIN and confirm it.
  11. Once your token has been successfully created, you can start using it for your online transactions.


Note that you may be required to pay a fee for the token issuance, and you may also need to visit a First Bank branch to activate the token before you can start using it for transactions.

3. Use First Bank Mobile App Soft Token

First Bank Mobile App Soft Token is a secure and convenient way to generate One-Time Passwords (OTPs) for transactions on the First Bank Mobile App. It is a digital token that provides an alternative to SMS or email OTPs, which can sometimes be delayed or intercepted by fraudsters.

To use First Bank Mobile App Soft Token, you need to follow these steps:


  1. Download and install the First Bank Mobile App on your mobile device from your app store.
  2. Register and activate the First Bank Mobile App by following the on-screen instructions.
  3. Login to the First Bank Mobile App with your registered username and password.
  4. Click on the 'Soft Token' icon located at the bottom of the app interface.
  5. Select 'Activate Token' to generate a Soft Token.
  6. Enter the activation code that you received via SMS or email.
  7. Set your preferred PIN for the Soft Token.
  8. Use the generated Soft Token for all transactions that require OTP verification.

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