Got SMS To Change Bank Email/Phone Number? - Access Bank Official

You raised your eyebrow immediately after you receive an SMS/text message informing you that you'd just requested, at your bank, to change your account's email or phone number.

Obviously, except you don't know what this may cost you, you will know something is fishy.

The next thing you think of doing is to visit or call your bank and ask why the message if you truly didn't submit such a request.

Several banks' customers had gotten such SMS, lately, that they request to change their emails/phone numbers and their banks sent the messages to get the confirmation.

One affected customer contacted Access Bank to know what was happening. 

@accessbank_help good morning I received a message saying I requested a change of phone number and email address which I didn't request, have emailed and called no response yet so far...

 

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It's easy to believe that this kind of message had emanated from scammers. Yet, the bank confirmed that the message was truly from them.

But they're sure a request was truly made to change the email and phone number of the affected customer. 

But by who?

While replying, Access Bank wrote,

Hello @Opecudi, This SMS is usually sent to customers that made an upgrade or modified any information (not necessarily a phone number and email address) on the account and this type of change can never be done without your consent.

 

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However, the customer reaffirmed that he didn't visit to request such a change.

With this, it's obvious somebody (unknown) is trying to mess up the account of the concerned customer.

At this point, he has to visit the bank and make sure the changes are not made. Or else, if his updates e.g. alert, could be getting into the wrong hands, it may be used against him.

This is why the bank advised as below.

Please remember that Access Bank will NEVER ask you to send your PIN, OTP, internet banking codes, full card number, or any personal banking details. Please do not share these details with anyone.^Mazi

If you find yourself in this mess, hurry up to your bank and be sure to instruct them not to effect the changes and if it's been done, ask them to reverse it.

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What To Do If You Got an SMS Asking You To Change Your Access Bank Email

If you receive an SMS asking you to change your Access Bank email, it is important to be cautious as this could be a phishing scam. Here are the steps you can take:

1. Do not click on any links or provide any personal information: If the SMS contains a link, do not click on it as it may lead to a fake website designed to steal your personal information. Similarly, do not provide any personal information such as your Access Bank account details, password, or PIN.
2. Contact Access Bank customer care: Contact Access Bank customer care immediately to verify the authenticity of the SMS. You can do this by calling the customer care hotline (07002255222377) or sending an email to [email protected]. Do not use any contact details provided in the SMS as these may be fake.
3. Change your email password: If you suspect that your email account has been compromised, change your email password immediately to prevent unauthorized access. Use a strong password that is difficult to guess and avoid using common words or easily identifiable information such as your date of birth, name, or address.
4. Report the incident to Access Bank: If you have fallen victim to a phishing scam, report the incident to Access Bank immediately. The bank may be able to help you recover any funds that were stolen from your account and prevent further fraudulent activities.

It is important to remember that Access Bank will never ask you to provide your personal or financial information via SMS or email. Always be cautious and verify the authenticity of any communication before taking any action.

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