Must you go to your branch to reactive your dormant bank account or you can just walk into any branch around your present location to get your account actively back?
A frustrated Access Bank customer has given the bank reason to answer this question.
The customer went angry when he sent the message below.
Dear @myaccessbank the account officer details attached on my access more app isn't responding to emails and not picking up calls what’s the purpose of technology if i have to travel to Abeokuta from Lagos to reactivate a dormant account??? Cc: @accessbank_help
Hello @johnfadejola, this is usual. You do not need to visit your home branch to reactivate your dormant account. You can visit any of our branches close to you with a valid ID and a recent utility bill.
As a matter of fact, this information is not limited to Access Bank. Customers of any other bank who is struggling with the reactivation of dormant accounts can just walk into any of their banks' branches and request a reactivation.
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The Process of Reactivating a Dormant Access Bank Account
You can reactivate a dormant account at any branch of Access Bank. However, you will need to provide some documentation to prove your identity and ownership of the account. These may include your valid means of identification, such as your National ID card, driver's license, or international passport, and a recent utility bill that confirms your address.
When you visit any branch of Access Bank to reactivate your dormant account, a customer service representative will assist you with the necessary documentation and guide you through the reactivation process. The bank may also require you to fill out a reactivation form and provide additional information about the account.
It is important to note that dormant accounts may have some restrictions, such as limited functionality, until they are reactivated. You may also be required to pay some fees or charges associated with the account reactivation process.
If you have any questions or concerns about reactivating your dormant account, you can contact Access Bank customer care through their hotline (07002255222377) or send an email to [email protected] for more information and guidance.
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