They are looking for articulate recent graduates who're curious, empathetic, and kind, and who are looking to launch their career at a fast-growing tech startup that cares deeply about personal and professional development.
You'll work side by side with a tight-knit team of creative problem solvers who’ll value you, give you the opportunity to meet high expectations, and who’ll actively create a supportive, nurturing space within which to accelerate your career.
Paystack is one of the largest payments companies in Nigeria (with plans to expand across Africa), so as a member of the team, you'll engage with literally thousands of businesses, learning a lot about different business models and industries, and about how money moves within Nigeria and across the continent.
About the Customer Care Representative Openings
This is a full-time role based in Paystack’s headquarters in Ikeja, Lagos, Nigeria.Responsibilities
- answer questions from merchants and their customers via email, social media, and LiveChat
- respond to inbound and outbound phone calls
- process routine merchant requests such as business activation requests
- escalate thorny issues to the Product Specialist team for fast resolution
- maintain the self-serve Help Desk knowledge base
- highlight ideas for how to improve the product and better serve businesses and their customers
Experiences and Skills
- are an excellent writer and speaker, able to take complex ideas and explain them in plain language
- have an endless capacity for patience and calm, even when everyone around you is freaking out
- embody the principle of servant leadership: you have genuine empathy for business owners, and you’re happy to go the extra mile to help them succeed
- appreciate the importance of following up: either with members of the Paystack team on behalf of customers, or following up with customers to assure them that their issue is being worked on
- are interested in learning all you can about how to provide world-class customer service
Benefits
- Competitive salary
- Housing assistance
- Full medical coverage
- MacBook Pro
- Gym membership
- Free lunch
- Smart, kind colleagues who’re invested in your growth
Application Deadline: Kindly submit your application before Sunday, October 21st at 11:59 PM.
Method of Application and Details
- Please attach your CV/Resume
- Attach a Cover Letter - Your cover letter should explain how your skills and experiences make you uniquely qualified to excel in this role.
- Answer the accompanying application questions - there'll be further instructions about how best to answer these questions on the page
- Aptitude Test: After you submit this application form, you'll automatically receive an email with a link to an online aptitude test. Please complete the aptitude test as soon as possible. Your application will not be considered complete until the aptitude test is submitted.
- Proceed with the application, complete the form and submit.
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