Using GTB 737 Code to Lodge Dispense Error Complaint -

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Using GTB 737 Code to Lodge Dispense Error Complaint

GTBank is smart with its 737 code. The bank has really accustomed its customers with the 737 code to the extent that every customer customer can use it for any purpose.'

You can transfer, and load data and more with the 737 code. And most interestingly, you can lodge a dispense error or failed transaction complaint using the same code.

This can be the fastest and layman channel to lodge your error debit complaint.

To lodge a dispense error of GTBank on the 737 code, you can follow these steps:

  1. Dial *737# from the phone number linked to your GTBank account.
  2. Select option 6 for "Other Services".
  3. Select option 2 for "Dispense Error".
  4. Enter the amount that was debited from your account.
  5. Enter the transaction date (in the format DDMMYY).
  6. Enter the ATM terminal ID (found on the ATM receipt).
  7. Enter your account number.
  8. Follow the prompts to provide additional information about the transaction and submit your complaint.
  9. Once you have submitted your complaint, GTBank will investigate the dispense error and refund your account if it is found to be valid. 

Alternatively, log the dispense error complaint on this self-service channel by dialing *737*52*NUBAN*5# for any phone. Then, follow the prompts.

It is important to note that you should report the error as soon as possible and keep any relevant documents, such as ATM receipts or transaction records, as they may be required for the investigation.

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