JAMB Doesn't Send OTP, What to Do - School Contents

Updates and Guides on Schools, Jobs, Academic Programmes and Admissions.

Ask a Question πŸ‘‡πŸ‘‡

JAMB Doesn't Send OTP, What to Do

JAMB logo
JAMB launched the use of OTP for activities such as change of institutions and courses on her platform starting from the 2020 admission year. Candidates who require any form of change of data will make a payment of N2,500 excluding the Remita charges and get One Time Password (OTP) to complete the registration. This OTP will arrive on the candidates' phones as SMS almost immediately after successful payments.


The OTP Message sample is below.


Dear OLANREWAJU S. O. your 2020 UTME/DE Data Correction payment made on Sep 07, 2020 is received. Your OTP is 6AX45X1


However, very many applicants could not receive their OTPs after payment. What could be the reason? What to do in this situation? Are there any other means to get JAMB OTP?


This post will be your best guide to getting your JAMB change of data OTP after payment was successfully made. But first, let's get some things off the road.

1. Check If the Payment Was truly Successful

You might have NOT got the OTP if your payment was not successful or you're wrongly debited by the bank. To confirm your payment status, log in to your JAMB profile. On your dashboard, locate "My Payments". Click on this and see the list of your payments. The most recent one could be the payment for the change of data. Check right under "Action" to see if the payment displayed "Get Status" or "Print Receipt".



If it shows "Print Receipt", it means the payment was successful. If it shows "Get Status", it may mean the payment has not been processed. Click that and see if the next page shows "Payment mad Successfully". If it Shows "Payment Pending", it means the payment wasn't successful. Hence, you have to continue here to complete the payment.


At this "payment Pending Stage", if your account has been debited, kindly send a complaint message to Remita (23416367000or [email protected]) or contact your bank immediately. 

2. Be sure you have your JAMB SIM on Your Phone

You may not get JAMB OTP for the change of data if your JAMB phone line is not active. Be sure it's the same line used for JAMB you have on your phone. This is the number JAMB would send SMS to. If you're not sure what line you used, check your JAMB registration or exams slip to see the number.


In case those are not available, login to your profile and click on your profile icon. Click on "My Profile" to get your phone number.

3. Be Sure Mobile Network is Available

Similar to the situation above is network availability. Even when you have the JAMB number active on your phone, the mobile network may not be favorable. I will advise you to restart your phone to see if things will change or change the location for better reception.

How to Get OTP If JAMB Doesn't Send After the Payment

Under normal circumstances, after the payment, you should automatically get the SMS containing the OTP. If otherwise, you're to put the steps above to action. And with all these, nothing works. What do you do?


JAMB allows you to process this OTP 5 times for now (which may increase in the future). Hence, if you don't get it the first time, you can request it again without another payment.


How?

  1. Login to your Profile
  2. By the left side of your dashboard, locate Registration (Pick your year e.g 2020)
  3. This will expand for payment links, choose the one you made e.g 2020 UTME change of Data Correction.
  4. Select the right option on the next page and click on "Continue with the Correction"
  5. On the next page, you will see a link to Resend OTP.
  6. Note that you can process the resend 5 times and you should leave at least 5 minutes interval between each attempt if the previous doesn't work.
  7. However, be sure you give it enough time like a few hours. If you try during the day without success, try it the next morning.


Note if you burn your 5 times, you may not be able to get the OTP again. So be warned!

Change SIM into a Basic Phone

I've tried this a few times and it'd worked well. If you're expecting the OTP with your SIM on a smartphone, you may experience some delay. I suggest you put the SIM inside a basic phone such as Tecno, itel or Nokia.


I may not have a technical reason why this works. But it does most of the time.


Best of luck!


NEED a guide, further explanation, update or answer on something? Check if that has been covered on this blog by searching your question on Google and add schoolcontents.info in front e.g  Will I be offered admission with 150 + schoolcontents.info.  My posts on it or related ones will be displayed for you by Google.

ATTENTION!
People would appreciate it if you could just share this post with them on FacebookTwitterWhatsapp, etc. Use the share icons below for your convenience.

Best Related Posts

  1. Do-It-Yourself: Change of Institutions/Courses, Gender, State/LGA (With Online or Bank Payment)
  2. Problems Paying on JAMB Portal, Change of Data, Result and Letter? Solutions
  3. Can JAMB Refund Money for Forms, Change of Institutions etc?
  4. How To Print JAMB Result, JAMB and School Admission Letters
  5. Is Change of Institutions/Courses One Payment for All or Separate Charge Needed?

37 comments:

  1. after geting the OTP what next

    ReplyDelete
    Replies
    1. You'll proceed to the nearest accredited CBT centre to effect the changes paid for.

      Delete
  2. How do I get my OTP Code since I lost the phone number I used for jamb

    ReplyDelete
    Replies
    1. You must do the welcome back for the SIM you lost before expecting the code

      Delete
  3. If the otp shows exhausted and I haven't seen it

    ReplyDelete
    Replies
    1. Book an appointment with JAMB and visit the nearest office for help. Read how to do that through the link below.
      https://www.schoolcontents.info/2020/07/how-to-book-appointment-with-jamb-and.html

      You can also raise a support ticket to seek help for JAMB head office. Read how to do that through the link below.
      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  4. Can I get an otp via email cause I lost the sim I use to register for jamb and I can't get a welcome back cause the sim registration info doesn't tally with mine

    ReplyDelete
    Replies
    1. Can we visit the jamb office maybe there could be a solution to the case of not being able to receive the otp on email

      Delete
  5. The number i used in getting the registration number is different to the one i filled in the form. How im i going to sort myself out sir?

    ReplyDelete
    Replies
    1. You can use a new number for your post UTME if lost the one used for JAMB. However, if you must do any changes on the JAMB portal, you need the old number. Hence, you should do welcome back if that is necessary.

      Delete
    2. My payment was successful but I haven't received any message concerning my otp
      What exactly is the problem

      Delete
    3. Follow the guide in this post to get it.

      Delete
    4. Need your whatsapp contact please

      Delete
    5. Use the FEEDBACK link right below this page.

      Delete
  6. How can I get otp by dialing number

    ReplyDelete
    Replies
    1. You don't dial number to get OTP. JAMB will send it after payment for the changes.

      Delete
  7. I could get the otp on my glo line

    ReplyDelete
    Replies
    1. Follow the guide in this post. It will send it if the glo line was the one you used for JAMB registration in the first place.

      Delete
  8. I have used up all my chances to request for my OTP and I have not received it,do I wait a few days or can I get it in jamb office

    ReplyDelete
    Replies
    1. I have actually experienced this with a student. Kindly wait a few days and be sure your phone is receiving messages. You will get it sooner.

      Delete
  9. Since two weeks have made the payment for the opt nd they have debit my account and l have not see the opt..l even did it in jamb office, there collect our ATM card ND inscet it to they POS machine

    ReplyDelete
    Replies
    1. Follow the guide in this post to resend the OTP. There was a delay lately. It should be going by now.

      Delete
  10. I also attempt change of institution today on Jan. 7 2021, I paid and it's confirmed but all day long no otp and I have deadline till on 15 of jan to make the change ��

    ReplyDelete
    Replies
    1. Sorry about that. Follow the steps in this post to resend the OTP early in the morning tomorrow. Try it like 5 or 6am. Don't waste your 3 times resend chances.

      Delete
  11. i have wasted the 5 chances how can i retrieve back the otp

    ReplyDelete
  12. Is there any other option to get OTP? I misplaced the sim I used for my registration.

    ReplyDelete
  13. I have paid for my change of institution but can't receive otp have finished all my chance.What can I do to get it back

    ReplyDelete
    Replies
    1. Kindly insert your SIM inside a basic phone. Leave it for a few hours or about two days. If nothing happens, kindly visit the nearest JAMB office to lode complaints.

      Delete
  14. Since Last year November ive not get the opt I Even put it in a small phone yet what do I do

    ReplyDelete
    Replies
    1. Kindly visit the nearest JAMB office to complain or send message to JAMB. Use the guide below.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  15. Please I want to do charge of institution since last month but they refused to send me OTP

    ReplyDelete
    Replies
    1. Use the guide in this post to get the OTP. If all doesn't work, contact JAMB and lodge complaint as detailed in the post below.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete

Be sure you check earlier comments to know if I'd answered a similar question. I won't reply to a repeated question. Your comment will appear after being reviewed by admin. Bookmark the post and check back, please!

Ask a Question πŸ‘‡πŸ‘‡

Receive Posts by Email

Enter your email and click subscribe:

Then, check your email for a confirmation message. Click the link in the email to complete your subscription.


Delivered by FeedBurner

Featured