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JAMB Doesn't Send OTP, What to Do

JAMB logo
JAMB launched the use of OTP for activities such as change of institutions and courses on her platform starting from the 2020 admission year. Candidates who require any form of change of data will make a payment of N2,500 excluding the Remita charges and get One Time Password (OTP) to complete the registration. This OTP will arrive on the candidates' phones as SMS almost immediately after successful payments.


The OTP Message sample is below.


Dear OLANREWAJU S. O. your 2020 UTME/DE Data Correction payment made on Sep 07, 2020 is received. Your OTP is 6AX45X1


However, very many applicants could not receive their OTPs after payment. What could be the reason? What to do in this situation? Are there any other means to get JAMB OTP?


This post will be your best guide to getting your JAMB change of data OTP after payment was successfully made. But first, let's get some things off the road.

1. Check If the Payment Was truly Successful

You might have NOT got the OTP if your payment was not successful or you're wrongly debited by the bank. To confirm your payment status, log in to your JAMB profile. On your dashboard, locate "My Payments". Click on this and see the list of your payments. The most recent one could be the payment for the change of data. Check right under "Action" to see if the payment displayed "Get Status" or "Print Receipt".



If it shows "Print Receipt", it means the payment was successful. If it shows "Get Status", it may mean the payment has not been processed. Click that and see if the next page shows "Payment mad Successfully". If it Shows "Payment Pending", it means the payment wasn't successful. Hence, you have to continue here to complete the payment.


At this "payment Pending Stage", if your account has been debited, kindly send a complaint message to Remita (23416367000or [email protected]) or contact your bank immediately. 

2. Be sure you have your JAMB SIM on Your Phone

You may not get JAMB OTP for the change of data if your JAMB phone line is not active. Be sure it's the same line used for JAMB you have on your phone. This is the number JAMB would send SMS to. If you're not sure what line you used, check your JAMB registration or exams slip to see the number.


In case those are not available, login to your profile and click on your profile icon. Click on "My Profile" to get your phone number.

3. Be Sure Mobile Network is Available

Similar to the situation above is network availability. Even when you have the JAMB number active on your phone, the mobile network may not be favorable. I will advise you to restart your phone to see if things will change or change the location for better reception.

How to Get OTP If JAMB Doesn't Send After the Payment

Under normal circumstances, after the payment, you should automatically get the SMS containing the OTP. If otherwise, you're to put the steps above to action. And with all these, nothing works. What do you do?


JAMB allows you to process this OTP 5 times for now (which may increase in the future). Hence, if you don't get it the first time, you can request it again without another payment.


How?

  1. Login to your Profile
  2. By the left side of your dashboard, locate Registration (Pick your year e.g 2020)
  3. This will expand for payment links, choose the one you made e.g 2020 UTME change of Data Correction.
  4. Select the right option on the next page and click on "Continue with the Correction"
  5. On the next page, you will see a link to Resend OTP.
  6. Note that you can process the resend 5 times and you should leave at least 5 minutes interval between each attempt if the previous doesn't work.
  7. However, be sure you give it enough time like a few hours. If you try during the day without success, try it the next morning.


Note if you burn your 5 times, you may not be able to get the OTP again. So be warned!

Change SIM into a Basic Phone

I've tried this a few times and it'd worked well. If you're expecting the OTP with your SIM on a smartphone, you may experience some delay. I suggest you put the SIM inside a basic phone such as Tecno, itel or Nokia.


I may not have a technical reason why this works. But it does most of the time.


Best of luck!


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64 comments:

  1. after geting the OTP what next

    ReplyDelete
    Replies
    1. You'll proceed to the nearest accredited CBT centre to effect the changes paid for.

      Delete
  2. How do I get my OTP Code since I lost the phone number I used for jamb

    ReplyDelete
    Replies
    1. You must do the welcome back for the SIM you lost before expecting the code

      Delete
  3. If the otp shows exhausted and I haven't seen it

    ReplyDelete
    Replies
    1. Book an appointment with JAMB and visit the nearest office for help. Read how to do that through the link below.
      https://www.schoolcontents.info/2020/07/how-to-book-appointment-with-jamb-and.html

      You can also raise a support ticket to seek help for JAMB head office. Read how to do that through the link below.
      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  4. Can I get an otp via email cause I lost the sim I use to register for jamb and I can't get a welcome back cause the sim registration info doesn't tally with mine

    ReplyDelete
    Replies
    1. Can we visit the jamb office maybe there could be a solution to the case of not being able to receive the otp on email

      Delete
  5. The number i used in getting the registration number is different to the one i filled in the form. How im i going to sort myself out sir?

    ReplyDelete
    Replies
    1. You can use a new number for your post UTME if lost the one used for JAMB. However, if you must do any changes on the JAMB portal, you need the old number. Hence, you should do welcome back if that is necessary.

      Delete
    2. My payment was successful but I haven't received any message concerning my otp
      What exactly is the problem

      Delete
    3. Follow the guide in this post to get it.

      Delete
    4. Need your whatsapp contact please

      Delete
    5. Use the FEEDBACK link right below this page.

      Delete
  6. How can I get otp by dialing number

    ReplyDelete
    Replies
    1. You don't dial number to get OTP. JAMB will send it after payment for the changes.

      Delete
  7. I could get the otp on my glo line

    ReplyDelete
    Replies
    1. Follow the guide in this post. It will send it if the glo line was the one you used for JAMB registration in the first place.

      Delete
  8. I have used up all my chances to request for my OTP and I have not received it,do I wait a few days or can I get it in jamb office

    ReplyDelete
    Replies
    1. I have actually experienced this with a student. Kindly wait a few days and be sure your phone is receiving messages. You will get it sooner.

      Delete
  9. Since two weeks have made the payment for the opt nd they have debit my account and l have not see the opt..l even did it in jamb office, there collect our ATM card ND inscet it to they POS machine

    ReplyDelete
    Replies
    1. Follow the guide in this post to resend the OTP. There was a delay lately. It should be going by now.

      Delete
  10. I also attempt change of institution today on Jan. 7 2021, I paid and it's confirmed but all day long no otp and I have deadline till on 15 of jan to make the change ��

    ReplyDelete
    Replies
    1. Sorry about that. Follow the steps in this post to resend the OTP early in the morning tomorrow. Try it like 5 or 6am. Don't waste your 3 times resend chances.

      Delete
  11. i have wasted the 5 chances how can i retrieve back the otp

    ReplyDelete
  12. Is there any other option to get OTP? I misplaced the sim I used for my registration.

    ReplyDelete
  13. I have paid for my change of institution but can't receive otp have finished all my chance.What can I do to get it back

    ReplyDelete
    Replies
    1. Kindly insert your SIM inside a basic phone. Leave it for a few hours or about two days. If nothing happens, kindly visit the nearest JAMB office to lode complaints.

      Delete
  14. Since Last year November ive not get the opt I Even put it in a small phone yet what do I do

    ReplyDelete
    Replies
    1. Kindly visit the nearest JAMB office to complain or send message to JAMB. Use the guide below.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  15. Please I want to do charge of institution since last month but they refused to send me OTP

    ReplyDelete
    Replies
    1. Use the guide in this post to get the OTP. If all doesn't work, contact JAMB and lodge complaint as detailed in the post below.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  16. I did change of institution since today but I av not see d otp code.. Wat should I do

    ReplyDelete
    Replies
    1. To get the code, follow the guide in this post.

      Delete
  17. I did my change of institution since February 16 it showing me record not found

    ReplyDelete
    Replies
    1. First, confirm if the change is showing on CAPS.

      https://www.schoolcontents.info/2021/02/how-to-check-your-1st-choice.html

      If it's not the school you changed to, it won't reflect.

      You can also, complain about this to JAMB.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  18. Before it's university that is my first choice because now I score 160 in my jamb then go back to CBT center put Kadpoly as my first choice

    ReplyDelete
  19. Good morning sir, sir I made my payment for the change of institution around 5:00 yesterday evening and I haven't got my otp till now what do I do sir,and I have try resending it for like four times sir.

    ReplyDelete
    Replies
    1. Ok.

      Send a complaint message to JAMB using the guide below.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  20. Good afternoon, how can I redirect jamb otp to my email instead because I lost the sim recently, plz help

    ReplyDelete
    Replies
    1. You can't redirect it to email. Visit the nearest JAMB office for any change you decide to make.

      Delete
  21. Good evening sir, my otp is saying that it's not valid, what can I do sir?

    ReplyDelete
    Replies
    1. Go to the nearest JAMB office to complain or send a complaint message to JAMB through the link below.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  22. Good day sir,I recently changed my course on jamb site which was on the 9th and the payment was successful but my otp has not been generated since then

    ReplyDelete
    Replies
    1. Kindly send complaint message to JAMB. Or visit the nearest JAMB office for help.

      https://support.jamb.gov.ng/candidate-support/create-general-ticket

      Delete
  23. Good day sir pls I recently did change of course, the otp number shows that it was sent to me but up till now I have not received it, pls hope it won't affect my admission?because I accepted transfer from elect/elect engineering to production Engineering on the 9th of April went for the change of course on the 10th up till now my status is still showing not admitted

    ReplyDelete
    Replies
    1. If you don't receive the OTP, you can't even do the changes. In this case, you're yet to do the changes. Kindly follow the guide in this post or visit the nearest JAMB office to lodge complaint immediately.

      Delete
  24. Can someone login with his own profile code and pay for another person

    ReplyDelete
  25. Y is this otp taking time

    ReplyDelete
  26. I have exhausted the 5 time used to resend my OTP but I have not received the OTP, what should I do

    -can i pay for jamb OTP two times because I was told that I have exhausted my time used to be resend the otp but I have not received the otp

    ReplyDelete
  27. Hello, I didnt use the OTP on time and it exceeds 5 times already. If reset the payment to make another payment, will jamb send otp after the successful fresh payment?

    ReplyDelete
    Replies
    1. It will not even allow you to make a new payment unless that existing payment is used. So, visit the nearest JAMB office to lodge the complaint. They can help.

      Delete
    2. Hello sir
      I have exhausted the 5 time used to resend my OTP but I have not received the OTP, what should I do

      -can i pay for jamb OTP two times because I was told that I have exhausted my time used to be resend the otp but I have not received the otp

      Delete
    3. You can't pay twice. You have to use one payment before paying again. Go and complain at the nearest JAMB office or send a compliant message to JAMB.

      https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

      Delete
  28. I click on the resend button but they keep on telling me that that they've send it to my number and I did not see any otp.please what should I do

    ReplyDelete
    Replies
    1. Pls got to JAMB office for manual sending to your email instead.

      Delete

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