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    JAMB Doesn't Send OTP, What to Do

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    JAMB launched the use of OTP for activities such as change of institutions and courses on her platform starting from the 2020 admission year. Candidates who require any form of change of data will make a payment of N2,500 excluding the Remita charges and get One Time Password (OTP) to complete the registration. This OTP will arrive on the candidates' phones as SMS almost immediately after successful payments.


    The OTP Message sample is below.


    Dear OLANREWAJU S. O. your 2020 UTME/DE Data Correction payment made on Sep 07, 2020 is received. Your OTP is 6AX45X1


    However, very many applicants could not receive their OTPs after payment. What could be the reason? What to do in this situation? Are there any other means to get JAMB OTP?


    This post will be your best guide to getting your JAMB change of data OTP after payment was successfully made. But first, let's get some things off the road.

    1. Check If the Payment Was truly Successful

    You might have NOT got the OTP if your payment was not successful or you're wrongly debited by the bank. To confirm your payment status, log in to your JAMB profile. On your dashboard, locate "My Payments". Click on this and see the list of your payments. The most recent one could be the payment for the change of data. Check right under "Action" to see if the payment displayed "Get Status" or "Print Receipt".



    If it shows "Print Receipt", it means the payment was successful. If it shows "Get Status", it may mean the payment has not been processed. Click that and see if the next page shows "Payment mad Successfully". If it Shows "Payment Pending", it means the payment wasn't successful. Hence, you have to continue here to complete the payment.


    At this "payment Pending Stage", if your account has been debited, kindly send a complaint message to Remita (23416367000or [email protected]) or contact your bank immediately. 

    2. Be sure you have your JAMB SIM on Your Phone

    You may not get JAMB OTP for the change of data if your JAMB phone line is not active. Be sure it's the same line used for JAMB you have on your phone. This is the number JAMB would send SMS to. If you're not sure what line you used, check your JAMB registration or exams slip to see the number.


    In case those are not available, login to your profile and click on your profile icon. Click on "My Profile" to get your phone number.

    3. Be Sure Mobile Network is Available

    Similar to the situation above is network availability. Even when you have the JAMB number active on your phone, the mobile network may not be favorable. I will advise you to restart your phone to see if things will change or change the location for better reception.

    How to Get OTP If JAMB Doesn't Send After the Payment

    Under normal circumstances, after the payment, you should automatically get the SMS containing the OTP. If otherwise, you're to put the steps above to action. And with all these, nothing works. What do you do?


    JAMB allows you to process this OTP 5 times for now (which may increase in the future). Hence, if you don't get it the first time, you can request it again without another payment.


    How?

    1. Login to your Profile
    2. By the left side of your dashboard, locate Registration (Pick your year e.g 2020)
    3. This will expand for payment links, choose the one you made e.g 2020 UTME change of Data Correction.
    4. Select the right option on the next page and click on "Continue with the Correction"
    5. On the next page, you will see a link to Resend OTP.
    6. Note that you can process the resend 5 times and you should leave at least 5 minutes interval between each attempt if the previous doesn't work.
    7. However, be sure you give it enough time like a few hours. If you try during the day without success, try it the next morning.


    Note if you burn your 5 times, you may not be able to get the OTP again. So be warned!

    Change SIM into a Basic Phone

    I've tried this a few times and it'd worked well. If you're expecting the OTP with your SIM on a smartphone, you may experience some delay. I suggest you put the SIM inside a basic phone such as Tecno, itel or Nokia.


    I may not have a technical reason why this works. But it does most of the time.


    Best of luck!


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    37 comments:

    1. Unknown16 September 2020 at 08:45

      after geting the OTP what next

      ReplyDelete
      Replies
      1. Tolani Mr. Techie16 September 2020 at 12:01

        You'll proceed to the nearest accredited CBT centre to effect the changes paid for.

        Delete
    2. Unknown8 October 2020 at 09:03

      How do I get my OTP Code since I lost the phone number I used for jamb

      ReplyDelete
      Replies
      1. Tolani Mr. Techie8 October 2020 at 11:43

        You must do the welcome back for the SIM you lost before expecting the code

        Delete
    3. Unknown4 November 2020 at 08:24

      If the otp shows exhausted and I haven't seen it

      ReplyDelete
      Replies
      1. Tolani Mr. Techie4 November 2020 at 08:36

        Book an appointment with JAMB and visit the nearest office for help. Read how to do that through the link below.
        https://www.schoolcontents.info/2020/07/how-to-book-appointment-with-jamb-and.html

        You can also raise a support ticket to seek help for JAMB head office. Read how to do that through the link below.
        https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

        Delete
    4. Unknown4 November 2020 at 19:39

      Can I get an otp via email cause I lost the sim I use to register for jamb and I can't get a welcome back cause the sim registration info doesn't tally with mine

      ReplyDelete
      Replies
      1. Tolani Mr. Techie4 November 2020 at 20:03

        No you can't.

        Delete
      2. Unknown20 November 2020 at 12:22

        Can we visit the jamb office maybe there could be a solution to the case of not being able to receive the otp on email

        Delete
      3. Tolani Mr. Techie20 November 2020 at 13:04

        Try.

        Delete
    5. Unknown7 November 2020 at 08:23

      The number i used in getting the registration number is different to the one i filled in the form. How im i going to sort myself out sir?

      ReplyDelete
      Replies
      1. Tolani Mr. Techie7 November 2020 at 15:02

        You can use a new number for your post UTME if lost the one used for JAMB. However, if you must do any changes on the JAMB portal, you need the old number. Hence, you should do welcome back if that is necessary.

        Delete
      2. Francis25 November 2020 at 21:51

        My payment was successful but I haven't received any message concerning my otp
        What exactly is the problem

        Delete
      3. Tolani Mr. Techie26 November 2020 at 09:04

        Follow the guide in this post to get it.

        Delete
      4. Bidemi22 December 2020 at 17:46

        Need your whatsapp contact please

        Delete
      5. Tolani Mr. Techie23 December 2020 at 09:20

        Use the FEEDBACK link right below this page.

        Delete
    6. Unknown30 November 2020 at 15:38

      How can I get otp by dialing number

      ReplyDelete
      Replies
      1. Tolani Mr. Techie30 November 2020 at 20:04

        You don't dial number to get OTP. JAMB will send it after payment for the changes.

        Delete
    7. Unknown2 December 2020 at 16:05

      I could get the otp on my glo line

      ReplyDelete
      Replies
      1. Tolani Mr. Techie2 December 2020 at 16:48

        Follow the guide in this post. It will send it if the glo line was the one you used for JAMB registration in the first place.

        Delete
    8. Unknown23 December 2020 at 12:31

      I have used up all my chances to request for my OTP and I have not received it,do I wait a few days or can I get it in jamb office

      ReplyDelete
      Replies
      1. Tolani Mr. Techie23 December 2020 at 13:14

        I have actually experienced this with a student. Kindly wait a few days and be sure your phone is receiving messages. You will get it sooner.

        Delete
    9. Unknown29 December 2020 at 01:24

      Since two weeks have made the payment for the opt nd they have debit my account and l have not see the opt..l even did it in jamb office, there collect our ATM card ND inscet it to they POS machine

      ReplyDelete
      Replies
      1. Tolani Mr. Techie29 December 2020 at 12:35

        Follow the guide in this post to resend the OTP. There was a delay lately. It should be going by now.

        Delete
    10. Ifeeh7 January 2021 at 15:32

      I also attempt change of institution today on Jan. 7 2021, I paid and it's confirmed but all day long no otp and I have deadline till on 15 of jan to make the change ��

      ReplyDelete
      Replies
      1. Tolani Mr. Techie7 January 2021 at 16:32

        Sorry about that. Follow the steps in this post to resend the OTP early in the morning tomorrow. Try it like 5 or 6am. Don't waste your 3 times resend chances.

        Delete
    11. Unknown13 January 2021 at 14:49

      i have wasted the 5 chances how can i retrieve back the otp

      ReplyDelete
    12. Unknown18 January 2021 at 13:30

      Is there any other option to get OTP? I misplaced the sim I used for my registration.

      ReplyDelete
    13. Unknown8 February 2021 at 14:16

      I have paid for my change of institution but can't receive otp have finished all my chance.What can I do to get it back

      ReplyDelete
      Replies
      1. Tolani Mr. Techie8 February 2021 at 15:08

        Kindly insert your SIM inside a basic phone. Leave it for a few hours or about two days. If nothing happens, kindly visit the nearest JAMB office to lode complaints.

        Delete
    14. Unknown17 February 2021 at 11:20

      Since Last year November ive not get the opt I Even put it in a small phone yet what do I do

      ReplyDelete
      Replies
      1. Tolani Mr. Techie17 February 2021 at 14:16

        Kindly visit the nearest JAMB office to complain or send message to JAMB. Use the guide below.

        https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

        Delete
    15. Unknown4 March 2021 at 13:06

      Please I want to do charge of institution since last month but they refused to send me OTP

      ReplyDelete
      Replies
      1. Tolani Mr. Techie4 March 2021 at 13:35

        Use the guide in this post to get the OTP. If all doesn't work, contact JAMB and lodge complaint as detailed in the post below.

        https://www.schoolcontents.info/2019/06/jamb-opens-platforms-to-attend-to.html

        Delete

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    I'm an education consultant and a counselor. I run this blog to provide qualitative guides on admissions, schools, and jobs.

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    Tolani is an education consultant, affiliate marketer, and a serial blogger. He is helping thousands of his followers and subscribers on education, blogging, and online marketing.